余姚农村合作银行部门绩效改进方案研究
发布时间：2018-11-24 13:01
【摘要】：伴随着日趋激烈的金融竞争,客户服务需求的多样化以及日新月异的技术突破,组织的变革和绩效的改进愈发刻不容缓。如果金融企业已经意识到面临的挑战并且正在采取措施,那么不管担心的是产品、客户导向、服务质量、生产效率还是财务成本,最根本的还是绩效。许多金融小法人机构还不能有效的应对这些挑战,因为他们还没有为持续的绩效改进奠定基础。而造成这种局面的问题所在并不是他们没有解决问题的想法,也不是他们没有解决问题的资源,而是,大多数金融机构管理者都不是很清楚哪些变量会影响组织、部门和个人的绩效。因此,关于绩效改进的研究已是十分必要。 本文首先主要阐述了绩效、绩效改进和可持续发展的一些相关概念,同时对目前为企业界所推崇的一些绩效改进方法进行概括介绍,并分析他们的实际适用对象；然后,探讨基于可持续发展的部门绩效改进方案的设计,这一部分是本文的重点,该部分立足于新角度的绩效改进一一基于可持续发展的部门绩效改进的具体内容加以论述,并构建了余姚农村合作银行一个完整的部门绩效改进方案；最后是总结、不足及进一步展望,对本文研究的主要内容进行最后的概括总结,并提出有待探讨和研究的方向。 在充分了解绩效改进相关研究的实践与理论背景的前提下,本方案试图结合国内外的相关研究成果从多角度对绩效改进的方法的实用性进行分析,并以系统式思维为出发点,寻找绩效改进的影响因素,分析这些要素特征,研究如何综合将这些因素与组织的可持续发展相互统一起来,达到组织可持续发展与部门绩效改进的“双赢”。当然,本文也只是进行一些关于该领域的初步的探究,从而为今后的更加完善的部门绩效改进方案的研究奠定基础。
[Abstract]:With the increasingly fierce financial competition, the diversification of customer service demand and the rapid technological breakthrough, the organizational change and performance improvement become more and more urgent. If financial firms are aware of the challenges and are taking action, whether they are worried about products, customer orientation, service quality, productivity or financial costs, performance is fundamental. Many small financial firms have yet to respond effectively to these challenges because they have not yet laid the groundwork for sustained performance improvements. And the problem with this is not that they don't have the idea of solving the problem, that they don't have the resources to solve the problem, but that most financial institution managers are not very clear about what variables affect the organization. Performance of departments and individuals. Therefore, the research on performance improvement is very necessary. At first, this paper mainly expounds some related concepts of performance, performance improvement and sustainable development, at the same time, introduces some performance improvement methods which are respected by enterprises, and analyzes their practical applicable objects. Then, the paper discusses the design of sectoral performance improvement scheme based on sustainable development, which is the focus of this paper. This part is based on the new perspective of performance improvement-based on the specific content of sustainable development sector performance improvement to be discussed. And has constructed a complete department performance improvement plan of Yuyao Rural Cooperative Bank; Finally, the paper summarizes the main contents of this paper, and puts forward the direction to be discussed and studied. On the premise of fully understanding the practice and theoretical background of the performance improvement research, this project attempts to analyze the practicability of the performance improvement method from various angles, and takes the systematic thinking as the starting point, combined with the related research results at home and abroad. This paper looks for the influencing factors of the performance improvement, analyzes the characteristics of these factors, and studies how to integrate these factors with the sustainable development of the organization so as to achieve the "win-win" between the sustainable development of the organization and the improvement of the performance of the department. Of course, this paper only carries on some preliminary research on this field, so as to lay the foundation for the further research of more perfect departmental performance improvement scheme.
【学位授予单位】：南京农业大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F832.35
本文编号：2353810
[Abstract]:With the increasingly fierce financial competition, the diversification of customer service demand and the rapid technological breakthrough, the organizational change and performance improvement become more and more urgent. If financial firms are aware of the challenges and are taking action, whether they are worried about products, customer orientation, service quality, productivity or financial costs, performance is fundamental. Many small financial firms have yet to respond effectively to these challenges because they have not yet laid the groundwork for sustained performance improvements. And the problem with this is not that they don't have the idea of solving the problem, that they don't have the resources to solve the problem, but that most financial institution managers are not very clear about what variables affect the organization. Performance of departments and individuals. Therefore, the research on performance improvement is very necessary. At first, this paper mainly expounds some related concepts of performance, performance improvement and sustainable development, at the same time, introduces some performance improvement methods which are respected by enterprises, and analyzes their practical applicable objects. Then, the paper discusses the design of sectoral performance improvement scheme based on sustainable development, which is the focus of this paper. This part is based on the new perspective of performance improvement-based on the specific content of sustainable development sector performance improvement to be discussed. And has constructed a complete department performance improvement plan of Yuyao Rural Cooperative Bank; Finally, the paper summarizes the main contents of this paper, and puts forward the direction to be discussed and studied. On the premise of fully understanding the practice and theoretical background of the performance improvement research, this project attempts to analyze the practicability of the performance improvement method from various angles, and takes the systematic thinking as the starting point, combined with the related research results at home and abroad. This paper looks for the influencing factors of the performance improvement, analyzes the characteristics of these factors, and studies how to integrate these factors with the sustainable development of the organization so as to achieve the "win-win" between the sustainable development of the organization and the improvement of the performance of the department. Of course, this paper only carries on some preliminary research on this field, so as to lay the foundation for the further research of more perfect departmental performance improvement scheme.
【学位授予单位】：南京农业大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F832.35
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