主题公园旅游突发事件应急管理体系构建研究

发布时间：2018-04-13 20:10

本文选题：主题公园 + 旅游突发事件　；参考：《华侨大学》2014年硕士论文

【摘要】：主题公园在现代旅游发展中扮演着重要角色，是现代文化娱乐休闲的重要载体。据相关资料显示，国内现有各类主题公园约2500家。与此同时，一些不安全因素逐渐显现，发生较多旅游突发事件，严重制约主题公园的正常运营和长远发展。基于此，应构建运行高效的主题公园旅游突发事件应急管理体系。本研究采用文献分析、综合分析、系统分析、深度访谈方法，阐述了主题公园旅游突发事件的概念、类型、级别、分布特征、影响因素、演化机理，并对我国主题公园旅游应急管理现状进行了概述。利用应急管理理论、霍尔三维结构理论，从功能维角度，构建出包括组织指挥体系、应急预案体系、资源保障体系、决策支持系统四部分的主题公园旅游突发事件应急管理体系，最后以深圳大侠谷2010年629太空迷航事故为个案研究，共形成以下观点：（1）主题公园发生的旅游突发事件在级别上基本属一般事件，共有自然灾害、事故灾难、公共卫生事件、社会安全事件四大类型，其中事故灾难发生频率最高；夏季和秋季是主题公园旅游突发事件的高发期，，港澳台地区是主题公园旅游突发事件的高发区；（2）影响主题公园旅游突发事件发生的因素有设施因素、人员因素、管理因素、环境因素四类，旅游突发事件的演化过程一般有发生、发展、演变和终结四个阶段。（3）我国旅游应急管理体系的建设主要是围绕应急管理体制、应急管理机制、应急管理法制以及应急管理预案四方面进行，并处于不断完善中。（4）深圳大侠谷在处置629事故中暴露出较多问题，集中表现在现场预案不完善、资源保障不充分、部分决策不科学等，大侠谷应对应急组织指挥体系、应急预案体系、资源保障体系、应急决策支持系统等方面进行改善，不断提高自身应急管理能力。
[Abstract]:Theme park plays an important role in the development of modern tourism and is an important carrier of modern cultural entertainment and leisure.According to relevant data, there are about 2500 theme parks in China.At the same time, some unsafe factors appear gradually, and more tourism emergencies occur, which seriously restrict the normal operation and long-term development of theme parks.Based on this, an efficient emergency management system of tourism emergencies in theme parks should be constructed.This study uses the methods of literature analysis, comprehensive analysis, systematic analysis and in-depth interview to expound the concept, type, grade, distribution characteristics, influencing factors and evolution mechanism of tourism emergencies in theme parks.And the current situation of tourism emergency management of theme park in China is summarized.Using emergency management theory, Hall three-dimensional structure theory, from the angle of functional dimension, we construct the organization and command system, emergency plan system, resource guarantee system.Decision support system four parts of the theme park tourism emergency management system, finally taking Shenzhen Grand Warrior Valley 2010 629 space accident as a case study, a total of the following points of view:(1) Tourism emergencies in theme parks are basically general events on the level. There are four types of natural disasters, accident disasters, public health events and social security events, among which the frequency of accidents and disasters is the highest;Summer and autumn are the high incidence of theme park tourism emergencies, Hong Kong, Macao and Taiwan areas are the theme park tourism emergencies high incidence area;2) there are four factors that affect the occurrence of tourism emergencies in theme parks: facility factors, personnel factors, management factors and environmental factors. There are four stages in the evolution process of tourism emergencies: occurrence, development, evolution and end.3) the construction of China's tourism emergency management system mainly revolves around the emergency management system, the emergency management mechanism, the emergency management legal system and the emergency management plan, and is under continuous improvement.(4) in handling the 629 accident, the Shenzhen Grand Warrior Valley has exposed many problems, such as imperfect on-site plans, inadequate resource support, unscientific decision-making, etc., the Grand Warrior Valley should respond to the emergency response organization and command system, the emergency plan system, etc.The resource support system and emergency decision support system are improved to improve their ability of emergency management.
【学位授予单位】：华侨大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F592

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