电信设备制造企业工程服务项目管理流程再造研究

发布时间：2018-01-07 13:13

本文关键词：电信设备制造企业工程服务项目管理流程再造研究　出处：《北京交通大学》2012年硕士论文　论文类型：学位论文

【摘要】：面对电信行业利润率的持平甚至下滑,国内三大运营商普遍收缩业务战线,理性规划电信固定资产投资。作为下游行业的电信设备制造企业,其生存压力正在受到挑战,行业竞争进一步加剧,而且竞争范围也由原来的技术和市场占有率扩展到了工程服务领域。然而,电信工程建设项目管理发展至今尚不成熟,而且经历了最初的探索阶段,相对其他传统行业而言,仍存在项目组织不合理、项目经理素质不高、流程体系不完善等诸多缺陷。所以,如何通过完善项目管理流程进而提高项目管理效率和执行力、降低工程服务成本和提高客户满意度,已成为其获取竞争优势的当务之急,业务流程再造势在必行。本文结合电信设备制造企业面临的实际问题和BPR理论的研究成果,通过分析电信设备制造企业工程服务项目管理流程状况,从实际应用的角度,深入讨论项目管理在电信设备制造企业项目执行中的实际应用,挖掘项目管理流程中的关键流程和问题。利用BPR理论的原则、分析手段、实施方法和工具,对电信设备制造企业项目管理关键流程进行诊断分析、研究再造。首先,本文简要介绍了研究的背景、研究意义和研究方法等内容,然后对业务流程的含义、BPR的基本思想和研究现状进行了总结,并结合本研究的特点提出了适合电信设备制造企业项目管理流程再造研究的方法和技术。其次,本文对电信设备制造企业的项目管理流程进行了诊断分析,找到了项目管理在工程服务方面的种种缺陷,并对工程服务项目管理的关键流程进行了分析,针对工程项目管理流程、合同发货流程、服务处理流程、工程服务外包流程进行了详细深入的诊断。最后,本文提出了业务流程再设计的框架流程体系,并提出了流程再设计的原则和目标,然后分别对工程项目管理流程、合同发货流程、服务处理流程、工程服务外包流程进行了再设计。并结合电信行业的市场状况,提出了面向客户的扁平化组织结构框架,同时,也对信息管理系统的设计提出了要求。
[Abstract]:In the face of the flat and even decline of the profit margin of the telecom industry , the domestic three operators generally contract the operational front and rationally plan the investment of fixed assets . As the telecom equipment manufacturing enterprises in the downstream industry , the survival pressure is still being challenged , and the competition scope is expanded to the engineering service area by the original technology and market share . However , the development of the telecom engineering project management is still not mature so far , and the competition scope is not improved by the original technology and market share . Therefore , it is imperative to improve the efficiency of project management and the execution force , reduce the engineering service cost and improve the customer satisfaction through improving the project management process , and the business process reengineering is imperative . Based on the actual problems faced by the manufacturing enterprises of telecommunication equipment and the research results of BPR theory , the paper analyzes the actual application of the project management in the project execution of the telecom equipment manufacturing enterprise by analyzing the status of the project management process of the telecom equipment manufacturing enterprise , and discusses the key processes and problems in the project management process . The key flow of the project management of the manufacturing enterprise of the telecom equipment is analyzed and reconstructed by using the principles of BPR theory , the analysis means , the implementation method and the tool . Firstly , this paper briefly introduces the background , research significance and research methods of the research , then summarizes the meaning of the business process , the basic idea and the research status of BPR , and puts forward the methods and techniques suitable for the process reengineering of the enterprise project management in the telecom equipment . Secondly , this paper makes a diagnosis analysis of the project management process of the telecom equipment manufacturing enterprises , finds out the defects of the project management in engineering services , and analyzes the key flow of the project management , and makes a detailed and detailed diagnosis on the engineering project management process , the contract delivery process , the service processing flow and the engineering service outsourcing process . Finally , this paper puts forward the framework flow system of BPR , and puts forward the principles and objectives of process reengineering , then designs the process of engineering project management , contract delivery process , service processing flow and engineering service outsourcing process , and puts forward a customer - oriented flat structure framework in combination with the market situation of the telecom industry . At the same time , the design of the information management system is also required .

【学位授予单位】：北京交通大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F626

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