上海电信运营支撑系统建设与应用研究

发布时间：2018-02-20 21:29

本文关键词： 企业信息化建设信息系统运营支撑系统平衡记分卡　出处：《上海交通大学》2012年硕士论文　论文类型：学位论文

【摘要】：在3G互联网迅猛发展的市场大环境下，国内电信运营商面临着巨大的挑战。新业务层出不穷，行业竞争愈发剧烈，行业的新进入者进一步加剧了电信行业的竞争，对电信运营商的收入和利润产生了巨大的影响。为了吸引并留住优质客户，降低运营成本，，进一步提高营销收入和利润，电信业务的快速开通响应及优质高效的后期服务正变得越来越重要，这一切依赖于运营商运营管理水平的提高，而电信运营支撑系统的信息化建设是实现这一目标的最有效手段。本文以上海电信运营支撑系统信息化建设为基础，通过对上海电信运营支撑系统建设与应用的研究，力求对目前上海电信运营支撑系统信息化建设应用中存在的问题提供相关解决方案，为后续的信息化建设提供指导，对其他省市电信公司及相关电信运营企业的运营支撑系统建设与应用提供实践参考和借鉴。本文主要工作分为三部分：首先对信息系统的相关理论进行了阐述，基于3G时代市场业务环境的变化，对目前国内电信运营商的现状进行了分析；接着对上海电信运营支撑系统发展水平进行分析，基于上海电信运营管理维护中存在的问题进行深入的研究，对上海电信运营支撑信息化系统建设优化的必要性进行了分析阐述，从理论和实践的角度对上海电信在运营支撑信息化系统建设方面的规划和设计给出建议；论文最后对上海电信运营支撑系统信息化建设应用过程中的问题进行了分析并给出对策建议，对如何通过系统提升运营管理水平及给企业带来的应用收益进行评估分析并给出建议，对系统建设演进的方向进行了探讨。文章以上海电信运营支撑系统的建设为依托，结合上海电信运营支撑系统建设项目，从上海电信运营支撑系统建设规划策略、系统功能与组织结构设计、建设应用问题优化、应用收益评估、系统演进方向等方面进行研究探讨并给出方案，总结了上海电信运营支撑系统建设中存在的问题，并就如何对上海电信运营支撑系统带来的收益进行合理评估给出了简单模型，最后对上海运营支撑系统的未来建设模式提出了建议。
[Abstract]:In the market environment with the rapid development of 3G Internet, domestic telecom operators are facing enormous challenges. New services emerge in endlessly, the competition in the industry becomes increasingly fierce, and the new entrants in the industry further intensify the competition in the telecommunications industry. In order to attract and retain high-quality customers, reduce operating costs, and further increase marketing revenue and profits, The rapid opening of telecom services and high-quality and efficient post-service are becoming more and more important, all of which depend on the improvement of operators' management level. The information construction of telecom operation support system is the most effective means to achieve this goal. Based on the information construction of Shanghai Telecom Operation support system, this paper studies the construction and application of Shanghai Telecom Operation support system. To provide relevant solutions to the problems existing in the information construction and application of Shanghai Telecom Operation support system at present, and to provide guidance for the subsequent informatization construction. It provides practical reference and reference for the construction and application of operation support system of telecom companies and related telecom operators in other provinces and cities. The main work of this paper is divided into three parts: firstly, the related theories of information system are expounded. Based on the changes of market service environment in 3G era, the current situation of domestic telecom operators is analyzed. Then the development level of Shanghai Telecom Operation support system is analyzed, and based on the problems existing in Shanghai Telecom Operation Management and maintenance, in-depth research is carried out. This paper analyzes and expounds the necessity of optimizing the construction of Shanghai Telecom's operation support information system, and gives some suggestions on the planning and design of Shanghai Telecom's operation support information system construction from the angle of theory and practice. Finally, the paper analyzes the problems in the process of information construction of Shanghai Telecom Operation support system, and gives some countermeasures and suggestions. How to improve the level of operation and management through the system and the application income brought to the enterprise are evaluated and analyzed, and some suggestions are given, and the direction of the evolution of the system construction is discussed. Based on the construction of Shanghai Telecom Operation support system and the construction project of Shanghai Telecom Operation support system, this paper optimizes the construction planning strategy, system function and organizational structure design, construction and application of Shanghai Telecom Operation support system. The application of income assessment, the direction of system evolution and other aspects are studied and discussed, and the problems existing in the construction of Shanghai Telecom Operation support system are summarized. The paper also gives a simple model on how to evaluate the benefits of Shanghai Telecom Operation support system, and finally puts forward some suggestions on the future construction mode of Shanghai Telecom Operation support system.
【学位授予单位】：上海交通大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F270.7;F626

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