通信企业员工援助计划（EAP）效果评估模式研究

发布时间：2018-03-05 03:26

本文选题：通信企业　切入点：EAP　出处：《南京邮电大学》2012年硕士论文　论文类型：学位论文

【摘要】：员工援助计划(EAP)作为公司为员工设计的一种精神福利,在中国已经发展了10年。在这10年中,由于该项目与员工需求的契合,EAP获得了较快的发展,使组织内部的融洽氛围得到提高。根据调查,《财富》500强中有90%的企业为员工提供了EAP服务。随着信息化程度的提高,中国政府和企业越来越意识到,通过关心员工的心理健康水平,帮助他们解决内心的困惑和苦恼,有助于组织绩效的提高。 EAP项目实施数年后,效果的评估越来越受到通信企业的关注,无论是管理层,还是一般员工,都希望从科学的角度验证EAP的效果,但是,通信企业对EAP效果的评估是一个系统的过程,目前缺乏高效手段和系统的模式。因此,如何评估EAP实施效果是通信企业亟待解决的问题。本研究采用定性和定量相结合的方法,在研究的系统化和方法上有一定创新。在回顾国内外研究成果的基础上,设计预试调研问卷,根据预试问卷的统计结果,对问卷进行修订,编制成正式调研问卷。整个调研过程中,选取了中兴通讯、上海贝尔公司及南京移动公司参与过EAP的人员,问卷回收后,采用SPSS数据分析软件和EXCEL软件统计数据。本次研究的成果主要是生成了通信企业EAP效果评估模式,并将其应用于上海贝尔公司。该评估模式由4个评估因子和8个关键评价指标组成,评估过程从EAP使用情况入手,接着是EAP服务满意度、EAP对个人影响情况和EAP对组织影响情况,根据评估结果拟定EAP改进措施,经过一定周期的实施后,再进入下一个评估循环。将该模式应用于上海贝尔公司,结合贝尔实际情况,设计EAP效果评估步骤和细则,以表格形式汇总评估结果,并针对评估结果提出EAP改进建议,有助于上海贝尔公司EAP实施方案的进一步完善。
[Abstract]:Employee Assistance Program (EAP) has been developed in China for 10 years as a kind of spiritual welfare designed by the company. During the past 10 years, EAP has developed rapidly because of the alignment of the project with the needs of employees. According to the survey, 90% of the Fortune 500 companies provide EAP services to their employees. As the level of informatization increases, the Chinese government and enterprises become increasingly aware that, It is helpful to improve organizational performance by caring for the mental health level of employees and helping them to solve their inner confusion and distress. Several years after the implementation of EAP project, more and more attention has been paid to the evaluation of the effect of EAP. Both the management and the general staff hope to verify the effect of EAP from a scientific point of view, but, It is a systematic process to evaluate the effect of EAP in communication enterprises, and it is lack of efficient means and system mode at present. Therefore, how to evaluate the effect of EAP implementation is an urgent problem to be solved by communication enterprises. In this study, the qualitative and quantitative methods are combined, and there are some innovations in the systematization and method of the research. Based on the review of the domestic and foreign research results, the pre-test questionnaire is designed, and according to the statistical results of the pre-test questionnaire, The questionnaire was revised and made into a formal questionnaire. In the whole research process, the personnel who participated in EAP from ZTE, Shanghai Bell Company and Nanjing Mobile Company were selected. After the questionnaire was collected, SPSS data analysis software and EXCEL software are used to analyze the statistical data. The main result of this study is to generate the EAP effect evaluation model of communication enterprises and apply it to Shanghai Bell Company. The evaluation model consists of four evaluation factors and eight key evaluation indexes. The evaluation process starts with the use of EAP. Then there is the impact of EAP service satisfaction on individuals and EAP on organizations. According to the evaluation results, the improvement measures of EAP are drawn up, and after a certain period of implementation, they enter into the next evaluation cycle. The model is applied to Shanghai Bell Company. According to the actual situation of Bell, the steps and rules of EAP effect evaluation are designed, the evaluation results are summarized in the form of tables, and suggestions for improving EAP are put forward, which is helpful to the further improvement of EAP implementation scheme of Shanghai Bell Company.
【学位授予单位】：南京邮电大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F272.92;F626;F224

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