员工帮助计划（EAP）在M通讯公司的应用研究

发布时间：2018-03-08 02:08

本文选题：员工帮助计划　切入点：心理压力　出处：《山东大学》2017年硕士论文　论文类型：学位论文

【摘要】：随着经济全球一体化,国内政治、经济、社会的快速发展,竞争日趋激烈,个体所面临的来自各方面的压力越来越大,不但严重影响了个人心理健康和生活质量,而且大大降低了工作效率和企业效益,同时也在某种程度上加剧了社会矛盾,导致社会问题的出现。因此,EAP的实施对个体、组织及社会的良性健康、和谐、发展都具有重要的意义。本文采用理论分析与定性、定量分析相结合的方法,对M通讯公司的员工帮助项目进行了研究。通过对EAP理论与现实基础的详细阐述,结合公司员工心理资本、压力应对的全面调查分析,概括出M通讯公司员工存在的突出问题。调查结果表明:男员工的心理资本低于女员工;集团客户部员工的心理资本低于市场部员工。员工普遍面临较大的工作和人际压力,并且缺乏应对压力的能力,对于组织为缓解员工压力所提供的帮助也感知非常低。压抑情绪、心理压力过大、职业倦怠已严重影响了员工的工作效率,是M通讯公司急需解决的问题。针对上述问题,公司结合职员的需求和自身的情况提出了 EAP的具体实施方案。一是组建EAP专业队伍,鼓励员工寻求帮助;二是通过匿名意见箱作为企业员工和领导沟通的纽带,找出影响员工心理状况的深层次因素;三是创建员工心理信息档案,对员工的心理问题系统性的疏导并跟踪。最后公司对前期参加过调研的员工进行二次调研,检验EAP方案实施的成果。结果表明员工心理资本,应对压力的能力得到显著提高,但也存在问题。改变管理理念、改善工作环境,减少外部压力对员工的干扰,营造一个良好氛围是促进员工积极向上的根本条件。培养专业的EAP人才,在EAP实施过程中及实施后进行定期和不定期的效果评估和反馈,及时调整和修正援助内容,真正做到想员工之所想。
[Abstract]:With the globalization of economy, the rapid development of domestic politics, economy and society, the competition is becoming more and more intense, and the pressure from various aspects is increasing, which not only seriously affects the personal mental health and the quality of life. And it greatly reduces the work efficiency and the enterprise benefit, at the same time, it also intensifies the social contradiction to a certain extent, which leads to the emergence of the social problem. Therefore, the implementation of EAP has good health and harmony for the individual, the organization and the society. This paper adopts the method of theoretical analysis, qualitative analysis and quantitative analysis to study the employee help project of M Communication Company. Through the detailed elaboration of EAP theory and reality foundation, Combined with the comprehensive investigation and analysis of the psychological capital and stress response of the employees in the company, the prominent problems of the employees in M Communication Company are summarized. The results show that the psychological capital of the male employees is lower than that of the female employees; The psychological capital of the group customer staff is lower than that of the marketing staff. The employees generally face greater job and interpersonal pressure, and lack the ability to cope with the pressure. There is also a very low perception of the help provided by the organization to relieve staff stress. Depression, excessive psychological stress, and job burnout have seriously affected the efficiency of employees, which is a problem that M Communications Company urgently needs to solve. According to the needs of the staff and their own situation, the company put forward the specific implementation plan of EAP. One is to set up a EAP professional team to encourage employees to seek help; the other is to use anonymous comment boxes as the communication link between employees and leaders. Find out the deep factors that affect the psychological status of employees; third, create the psychological information files of employees, and systematically dredge and follow up the psychological problems of employees. Finally, the company carries out a second survey on the employees who have participated in the previous investigation. The results show that the psychological capital and the ability to deal with stress have been improved significantly, but there are still some problems, such as changing the management concept, improving the working environment and reducing the interference of external pressure on employees. To create a good atmosphere is the basic condition to promote the positive and upwardness of the staff. Train the professional EAP talents, evaluate and feedback the effect regularly and irregularly during and after the implementation of EAP, and adjust and revise the assistance content in time. Do what employees really want.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F626

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