A公司服务创新影响因素研究

发布时间：2018-03-22 03:22

本文选题：IT行业　切入点：服务创新　出处：《首都经济贸易大学》2017年硕士论文　论文类型：学位论文

【摘要】：科学技术特别是信息通信技术(ICT)的迅速发展,对经济社会的各个领域都带来了广泛的影响,服务业的发展当然也不例外。随着ICT技术的应用,传统服务业正在不断升级,各种新兴服务业迅速崛起,社会经济正经历从“产品经济”到“服务经济”再到“现代服务经济”转变历程。作为服务业的重要组成部分,IT产业促进支撑国民经济发展、吸纳劳动就业、改造传统产业、促进服务升级等方面起着积极的作用。探讨IT行业服务创新,增强服务业竞争和发展活力,致力于推动当前服务业发展。本论文简要阐述研究背景及意义,研究内容和思路,阐明研究方法,总结归纳创新点。运用理论研究,剖析服务创新的概念和内涵,对服务创新及影响因素进行深入梳理,归纳研究中涉及的相关理论,构建服务创新影响因素体系。通过文献研究、专家访谈、AHP等方法,构建IT行业服务创新影响因素体系,确定指标权重,识别出服务创新的关键影响因素。对A公司进行诊断,构建体系,通过模糊评价对服务创新现状进行分析。依据研究结果和发现的问题,对A公司服务创新提出针对性策略建议,帮助A公司进行服务创新能力提升。最后,本论文总结了研究成果,希望相关研究的能够继续深入,以期获得更大的成功。
[Abstract]:The rapid development of science and technology, especially information and communication technology (ICTI), has brought widespread influence to all fields of economy and society, and the development of service industry is no exception. With the application of ICT technology, the traditional service industry is constantly upgrading. As an important part of service industry, IT industry promotes the development of national economy, and the social economy is undergoing a transition from "product economy" to "service economy" to "modern service economy". It plays an active role in absorbing labor employment, reforming traditional industries and promoting service upgrading. This paper briefly expounds the research background and significance, research contents and ideas, clarifies the research methods, summarizes the innovation points, analyzes the concept and connotation of service innovation by theoretical research. In this paper, the service innovation and its influencing factors are deeply combed, the relevant theories involved in the research are summarized, and the influencing factors system of service innovation is constructed. Through the methods of literature research, expert interview and AHP, the paper constructs the system of the influencing factors of service innovation in IT industry. Determine the index weight, identify the key influencing factors of service innovation, diagnose A company, construct system, analyze the current situation of service innovation through fuzzy evaluation. Finally, this paper summarizes the research results, and hopes that the relevant research can continue to further, in order to achieve greater success.
【学位授予单位】：首都经济贸易大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F49;F273.1

【参考文献】