LT公司商旅服务优化案例研究

发布时间：2018-03-24 22:08

本文选题：商旅管理　切入点：商旅服务中心　出处：《北京交通大学》2017年硕士论文

【摘要】：本文试图从公务差旅消费的背景下,探索适合现有国内大型央企的商旅管理新模式,基于企业战略方向,利用专业化分工理论和共享服务理论做分析,并以LT集团作为实际案例,希望通过研究为LT集团提出建设性商旅解决方案分析和实施思路。已有研究在优化商旅管理及提高风险控制方面上有一定成果,但站在企业自身角度,对于上级母公司、省分和地市公司与自有商旅子公司之间的资源共享行为及服务模式则很匮乏。而本文则选取LT集团为案例,对不同层面内部商旅管理的优化进行分析和论证。因此,本文研究围绕的问题是:企业的商旅通常面临哪些问题?LT集团是如何具体实现不同层面的需求的?不同层面内部之间又如何协同联系?LT集团能否通过企业分子公司内部资源优化配置?案例的研究发现:(1)商旅的管控,可通过互联网技术获取和监控员工出行数据管理。(2)商旅流程管理优化主要以共享服务为依据、引入专业内部运营团队等方式来缓解大型央企服务支撑困境,丰富多种商旅资源渠道,满足企业不同层次需求,并与外部优质资源接轨,使企业资源最优化效应得以发挥。
[Abstract]:Under the background of official travel consumption, this paper tries to explore a new mode of business travel management suitable for the existing large central enterprises in China. Based on the strategic direction of enterprises, this paper makes an analysis by using the theory of specialization division of labor and the theory of shared service. Taking LT Group as a practical case, the author hopes to put forward a constructive business travel solution analysis and implementation thinking for LT Group through research. There are some achievements in optimizing business travel management and improving risk control. However, from the perspective of the enterprise itself, the resource sharing behavior and service mode between the parent company, provincial and prefectural companies and its own business travel subsidiaries are very scarce. And this paper chooses LT Group as a case study. This paper analyzes and demonstrates the optimization of internal business travel management at different levels. Therefore, this paper focuses on the following questions: what problems do business travel usually face? How does the LT group meet the needs at different levels? How can there be synergy between different levels? Can LT Group optimize the allocation of internal resources through sub-subsidiaries? The case study found that: 1) the management of business travel can be obtained and monitored through Internet technology. 2) the optimization of business travel process management is mainly based on shared services. This paper introduces professional internal operation team to alleviate the service support dilemma of large central enterprises, enrich various channels of business travel resources, meet the needs of different levels of enterprises, and connect with external high quality resources, so that the optimization effect of enterprise resources can be brought into play.
【学位授予单位】：北京交通大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F626.115

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