企业内ERP知识转移对实施绩效的影响研究

发布时间：2018-04-15 10:16

本文选题：知识转移 + ERP实施　；参考：《西安工业大学》2013年硕士论文

【摘要】：随着全球经济一体化,越来越多的企业通过实施企业资源计划(Enterprise Resource Planning, ERP)来提高企业的综合竞争力。实际中,很多企业的ERP是委托外部专业公司开发的,因此,ERP知识转移对实施绩效的影响成为重要研究问题。ERP知识转移分为两类,一类是企业间知识转移,即委托公司向企业内实施项目组的知识转移；另一类是企业内知识转移,即企业内ERP实施项目组向最终用户的知识转移两个过程。目前,已有学者对企业间知识转移进行了研究,而企业内ERP实施项目组向最终用户的知识转移的相关研究却比较匮乏,本论文以电信企业为例,对企业内ERP实施项目组向最终用户的知识转移对ERP实施绩效的影响进行研究。论文的主要工作和创新性成果如下：构造企业内部知识转移影响因素对ERP实施绩效的影响关系模型。首先通过研读文献资料,总结前人对知识转移影响因素、ERP实施绩效以及知识转移影响因素与ERP实施绩效关系的研究,初步选取企业内部知识转移影响因素与ERP实施绩效的相关变量及变量间的关系；其次,走访中国移动公司山东分公司,咨询有关变量度量及变量间关系的意见和建议；最后,结合文献资料,从实施项目组成员、最终用户、双方关系、组织环境与知识特性五个方面提出企业内部知识转移影响因素指标,构建企业内部知识转移影响因素对ERP实施绩效的影响关系模型,弥补以往仅从ERP实施顾问向企业内实施项目组的企业间知识转移研究的不足。然后在模型基础上,提出12个研究假设。根据模型设计量表,通过对中国移动、中国联通、中国电信的316份有效问卷调研获取研究数据,再利用SPSS17.0对调研数据进行效度与信度分析和描述性统计分析,最后应用AMOS 17.0对实证模型进行结构方程分析,从而对研究假设进行验证,研究结果表明：实施项目组的沟通编码能力,最终用户的知识获取意愿、沟通解码能力,组织激励和隐性知识的显性化对企业内部ERP知识转移效果以及ERP知识转移效果对ERP实施绩效有正向影响；企业业务流程变革程度对ERP知识转移效果有负向影响；企业内部的组织激励对于ERP隐性知识的显性化有正向影响。所得结论也可为国内电信业ERP实施提供有益的借鉴。
[Abstract]:With the integration of global economy, more and more enterprises improve their comprehensive competitiveness by implementing Enterprise Resource Planning (ERP).In fact, many enterprises' ERP is developed by outside professional companies. Therefore, the impact of ERP knowledge transfer on implementation performance becomes an important research problem. There are two types of ERP knowledge transfer, one is knowledge transfer among enterprises, and the other is knowledge transfer among enterprises.The other is the knowledge transfer within the enterprise, that is, the knowledge transfer from the ERP implementation project group to the end user.At present, some scholars have studied the knowledge transfer among enterprises, but the research on knowledge transfer from ERP implementation team to end-user is relatively scarce. This paper takes telecom enterprises as an example.The effect of knowledge transfer from ERP implementation team to end user on ERP implementation performance was studied.The main work and innovative achievements of this paper are as follows: construct the relationship model of the influence factors of knowledge transfer on the performance of ERP implementation.First of all, through the study of literature, this paper summarizes the previous research on the influencing factors of knowledge transfer and the relationship between the factors of knowledge transfer and the performance of ERP implementation.The relationship between the factors affecting knowledge transfer and the performance of ERP implementation is preliminarily selected. Secondly, the author visits Shandong Branch of China Mobile Company to consult the opinions and suggestions on variables measurement and the relationship between variables.Based on the literature and data, this paper puts forward the influencing factors of internal knowledge transfer from five aspects: implementation team members, end users, bilateral relations, organizational environment and knowledge characteristics.This paper constructs the relationship model of the influencing factors of internal knowledge transfer on the performance of ERP implementation, and makes up for the deficiency of the previous research on knowledge transfer between enterprises only from ERP implementation consultant to enterprise implementation project team.Then, based on the model, 12 hypotheses are proposed.According to the model design scale, the research data are obtained from 316 valid questionnaires of China Mobile, China Unicom and China Telecom, and then the validity and reliability analysis and descriptive statistical analysis of the survey data are carried out using SPSS17.0.Finally, AMOS 17.0 is used to analyze the structural equation of the empirical model, which verifies the research hypotheses. The results show that the implementation of the project team's communication coding ability, end-user 's knowledge acquisition willingness, communication and decoding ability.The dominance of organizational motivation and tacit knowledge has a positive effect on the effect of ERP knowledge transfer and ERP knowledge transfer on the performance of ERP implementation, the degree of business process change has a negative impact on the effect of ERP knowledge transfer.Internal organizational motivation has a positive effect on the dominance of ERP tacit knowledge.The conclusions can also provide useful reference for the implementation of ERP in domestic telecommunications industry.
【学位授予单位】：西安工业大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F270.7;F626

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