江苏电信告诉外包呼叫中心系统项目后评价研究

发布时间：2018-04-25 22:17

本文选题：电信项目 + 外包　；参考：《南京邮电大学》2012年硕士论文

【摘要】：项目后评价是项目周期的一个重要环节,它是对已经完成项目或者规划的立项决策、建设目标、设计施工、竣工验收、生产经营全过程所进行的系统综合分析和对其产生的财务与经济、社会和环境等方面效益与影响及其持续性所进行的客观全面的总结。通过对项目实践的检查总结,确定项目预期的目标是否达到,项目是否合理并有效,项目的主要效益指标是否实现,找出项目成功或者失败的原因,总结经验教训,并通过及时有效的信息反馈,为提高新项目的投资决策管理水平发挥作用。本文通过对项目后评价以及电信项目后评价的理论分析与探索,针对江苏省电信公司呼叫中心外包项目进行项目后评价研究,围绕项目建设、实施、运营等项目阶段,展开相关的后评价工作,并提出了相关建议。
[Abstract]:Post-project evaluation is an important link in the project cycle. It is the decision making, construction target, design and construction, completion and acceptance of the completed project or plan. The systematic comprehensive analysis of the whole process of production and operation and the objective and comprehensive summary of the financial and economic, social and environmental benefits and impacts and their sustainability. Through checking and summing up the project practice, it is determined whether the expected goal of the project has been achieved, whether the project is reasonable and effective, whether the main benefit indicators of the project have been realized, the reasons for the success or failure of the project have been found, and the experience and lessons learned have been summed up. And through timely and effective information feedback, to improve the new project investment decision management level play a role. Based on the theoretical analysis and exploration of post project evaluation and post evaluation of telecommunication project, this paper studies the post project evaluation of Jiangsu Telecom call Center outsourcing project, focusing on the project construction, implementation, operation and other project stages. Carry out relevant post-evaluation work, and put forward relevant suggestions.
【学位授予单位】：南京邮电大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F626

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