电信增值业务QoE评估体系研究

发布时间：2018-05-01 11:04

本文选题：QoE + 电信增值业务　；参考：《北京邮电大学》2012年硕士论文

【摘要】：随着电信市场竞争的加剧,面对来自市场、用户、竞争对手和企业自身发展的多方面压力,以及用户对电信增值业务服务质量不断增加的敏感度,电信运营商必须有效地提升增值业务的产品品质,不断提高业务质量才能使用户维持较高的忠诚度,使运营商在激烈的市场竞争中保持优势。为了保证用户在使用网络时能获得最满意的效果,运营商需要掌握和监控用户在实际使用业务时的体验信息,作为对业务产品调整的参考依据,从而不断改善业务的质量。能否有效地利用用户体验信息,并以用户满意度指导产品优化工作,是目前电信增值业务运维品质提升的关键所在。本文对电信增值业务QoE评估体系的建立和应用进行了探讨,主要研究了如何在一个业务的生命周期内,将功能性的客观指标(涵盖业务的内部组成以及相关的网络配置等)合理地映射为非功能性的主观感知(业务外部可见的、能被用户体察的特征),以帮助电信运营商及时、准确地获取QoE信息,指导电信增值业务的优化和调整工作。
[Abstract]:With the increase of telecom market competition , the telecom operator must effectively improve the product quality of the value - added service , improve the quality of the service effectively , and keep the service quality higher , so that the operator can keep the advantage in the fierce market competition .

in order to ensure that the user can obtain the most satisfactory result when using the network , the operator needs to master and monitor the experience information of the user in the actual use of the service , as a reference basis for adjusting the service product , thereby continuously improving the quality of the service .

This paper probes into the establishment and application of the system for the evaluation system of telecom value - added service . It mainly studies how to map the functional objective index ( including the internal composition of the business and the related network configuration ) into the non - functional subjective perception ( which can be viewed by the user ) in the life cycle of a business , so as to help the telecom operators to acquire the quality of information and guide the optimization and adjustment of telecom value - added services in a timely and accurate manner .

【学位授予单位】：北京邮电大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：TN915.09;F626

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