河北移动公司集团客户忠诚度提升项目质量管理研究

发布时间：2018-05-24 20:27

本文选题：项目管理 + 质量管理　；参考：《北京邮电大学》2012年硕士论文

【摘要】：项目管理是管理学范畴的一个比较新的领域,是为了合理的计划、协调并控制一个项目的成功完成。质量管理是项目管理的核心理论之一。项目质量规划、项目质量控制和项目质量保证贯穿了整个项目管理的全过程,只有对这种方法真正实行才能够有效的控制项目的质量。项目中的所有活动和资源都必须接受计划和控制,只有这样才能保证达到节约成本、提高效率、保证质量的目的。本论文以项目质量管理的理论为指导,结合项目管理的知识系统和多年从事集团客户工作的经验,通过对河北移动公司集团客户忠诚度提升项目的分析,制定相应的质量管理计划与要求,按照要求完成各个阶段的活动,控制项目进度按计划开展,从而保证项目按期完成,最终使得项目质量得到保障,为以后类似项目的开展提供参考建议。
[Abstract]:Project management is a relatively new field in the field of management, which aims at rational planning, coordination and control of the successful completion of a project. Quality management is one of the core theories of project management. Project quality planning, project quality control and project quality assurance run through the whole process of project management. Only by implementing this method can the quality of the project be effectively controlled. All activities and resources in the project must be planned and controlled to ensure cost savings, efficiency and quality. Under the guidance of the theory of project quality management, combined with the knowledge system of project management and many years' experience in group customer work, this paper analyzes the project of improving customer loyalty of Hebei Mobile Corporation Group. Make the corresponding quality management plan and requirements, complete the activities of each stage according to the requirements, control the progress of the project to carry out according to the plan, so as to ensure the completion of the project on schedule, and finally ensure the quality of the project. For the future development of similar projects to provide reference advice.
【学位授予单位】：北京邮电大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F274;F626

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