MBOSS中服务开通系统的规划和设计

发布时间：2018-05-31 07:15

本文选题：业务运营支撑系统 + 服务开通　；参考：《南京邮电大学》2012年硕士论文

【摘要】：目前,我国的电信业已经走上市场经济的发展轨道,竞争也从最初的网络资源的规模竞争,发展到以客户为中心的质量和服务的竞争,在这样的竞争环境中,如何提供更好的服务,如何提高电信服务的价值,如何继续保持利润,是经营者在日益激烈的竞争中重点关注的问题。电信运营系统广义上是指支撑运营商管理的所有IT系统共同构成的综合电信业务运营和管理平台。业务运营支撑系统正在成为运营商的核心竞争力。中国电信对支撑系统体系建设的重点,在于对前后端的数据、应用和流程进行全面的改进。服务开通是在前端的业务受理和客户订单生成后,提供后端服务定单的生成到资源配置、服务激活、服务定单的竣工的整个过程的运营支撑系统。服务开通系统作为连接前端CRM系统和后端资源管理等系统的桥梁,起着重要的中枢作用,是目前电信支撑系统建设的重点和难点之一；而服务开通系统又是电信增强业务提供能力、提升客户服务水平、提高市场竞争能力的重要保证,因此对服务开通系统的研发非常具有迫切性和必要性。在设计思路上,借鉴国内外的NGOSS模型,遵循横向整合、纵向集中(省级集中)的要求,在技术上遵循松耦合、高内聚原则,以便提高系统的运行效率,根据功能域水平地划分系统,各功能模块实现综合业务的全面支撑,通过各系统的通信和协调实现各种端到端的业务流程。本文分别从需求分析、概要设计、建立数据模型、详细设计、编码实现及部署运行等阶段,对服务开通系统的实施进行了详细的论述。系统按照分布式体系结构来进行应用系统模块设计。该系统的应用,可以快速、准确地响应客户需求,提供优质的电信服务,优化业务流程和人员工作效率,有效地解决长期困扰固网运营商的开通问题,提高服务水平,增强企业核心竞争力,具有明显的经济效益和社会效益。目前,服务开通系统已随MBOSS上线运营且运转良好,切实提高了广东电信的服务质量和竞争力。
[Abstract]:At present , our country ' s telecommunication industry has embarked on the development orbit of market economy , competition also from the initial network resources scale competition , development to the customer - centered quality and service competition , in such a competitive environment , how to provide better service , how to improve the value of telecommunication service , how to continue to keep profit , is the operator ' s core competitiveness in the increasingly fierce competition .

The service opening is the operation support system for the whole process of the completion of resource configuration , service activation and service order after the business acceptance and customer order generation at the front end . The service opening system plays an important central role as a bridge connecting the front end CRM system and the back end resource management system , and is one of the key points and difficulties in the construction of the telecom support system .
The service opening system is also the important guarantee for the telecom to enhance the service ability , improve the customer service level and improve the market competition ability , so the research and development of the service opening system is very urgent and necessary .

In this paper , we draw lessons from the NGOSS model at home and abroad , follow the requirements of horizontal integration and longitudinal concentration ( provincial concentration ) , technically abide by the principle of loose coupling and high cohesion , so as to improve the running efficiency of the system .

The application of the system can quickly and accurately respond to customer requirements , provide high - quality telecommunication service , optimize business process and personnel working efficiency , effectively solve the opening problem of the fixed network operator for a long time , improve the service level , enhance the core competitiveness of the enterprise , and have obvious economic and social benefits .
【学位授予单位】：南京邮电大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：TP311.52;F626

【参考文献】