基于提升EMS竞争力的揽投网点管理策略研究

发布时间：2018-06-05 10:04

本文选题：EMS + 快递业　；参考：《北京邮电大学》2013年硕士论文

【摘要】：快递企业揽投网点承担着客户服务的功能,是体现快递企业服务品质的直接载体,是快递企业经营机制的抓手和突破口,具有高度的战略意义。目前EMS在揽投网点的能力建设、作业组织、日常管理等存在较多问题,本文以企业核心竞争理论、标准化理论以及精细化管理理念为依据研究制定了EMS揽投网点建设管理策略,可以为EMS和我国民族快递业提供一定的参考价值。本文共分六部分,第一章简要介绍了EMS的发展现状,分析了目前我国快递业的竞争现状以及整体服务水平。说明了研究的背景、意义和方法；第二章概要说明了本文采用的竞争理论、标准化理论和精细化管理理念；第三章对EMS揽投网点现存的问题和解决方式进行详细分析；第四章依据前几章的分析,制定了EMS揽投网点管理策略；第五章对第四章制定的管理策略提出了具体的实施建议；第六章对整篇文章进行了总结并简要说明了不足之处。
[Abstract]:Express delivery enterprises undertake the function of customer service, express enterprise service quality is the direct carrier, express enterprise management mechanism grasp and breakthrough, has a high strategic significance. At present, there are many problems in the construction of EMS network, such as capacity building, operation organization, daily management and so on. Based on the core competition theory of enterprise, standardization theory and fine management concept, this paper studies and formulates the construction and management strategy of EMS bidding network. Can provide certain reference value for EMS and national express industry of our country. This paper is divided into six parts. The first chapter briefly introduces the development of EMS, analyzes the current situation of competition and the overall service level of China's express industry. The second chapter briefly explains the competition theory, standardization theory and fine management concept adopted in this paper. Chapter 3 analyzes the existing problems and solutions of EMS bidding network in detail. According to the analysis of the previous chapters, the fourth chapter formulates the EMS network management strategy; the fifth chapter puts forward the specific implementation of the fourth chapter of the management strategy; the sixth chapter summarizes the entire article and briefly explains the shortcomings.
【学位授予单位】：北京邮电大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F616

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