我国快递公司绩效的实证分析

发布时间：2018-01-08 23:33

本文关键词：我国快递公司绩效的实证分析　出处：《安徽财经大学》2015年硕士论文　论文类型：学位论文

【摘要】：电子商务日益成为拉动我国消费需求、促进传统产业升级、发展现代服务业的重要动力,而电子商务的不断发展离不开我国快递业的强力支撑。近年来我国快递业虽已经进入高速发展时期,但快递业整体发展水平依旧很低,功能还有待进一步完善。因此,通过对我国快递业进行评价,发现不足之处并进行改进,对我国快递业更好更快地发展具有重要意义。本文首先收集业务量、业务收入、网点数量、申诉率、申诉结果满意率、人均效能、错分率、平均时效等数据,构建评价指标体系,并对各家公司的这些指标进行描述性统计分析,然后针对申通快递、顺丰速运、圆通速递、韵达快递、中通快递这五家物流快递企业的特点分别建立了目标层、准则层、方案层评价体系,用层次分析模型、AHP-模糊综合评价模型进行主观评价,再应用主成分分析模型对这几家快递公司进行客观综合评价,实证研究发现：用层次分析法得到这五家快递公司的排名为：申通、圆通、中通、顺丰、韵达；用AHP-模糊综合评价法得到这五家快递公司的排名为：申通、中通、圆通、顺丰、韵达；用主成分分析模型评价法得到这五家快递公司的排名为：申通、圆通、中通、韵达、顺丰。由于上述三种方法具有一定的差异性,为了判定上述三种评价方法结果的一致性,本文用Kendall一致性系数进行检验,实证表明上述三种方法均通过了一致性检验,即每种方法的评价结论较为接近。接着本文对上述三种评价方法得到的分值进行标准化处理,进行组合评价,得到五家快递公司排名为：申通、圆通、中通、顺丰、韵达。最后,依据本文研究结论并结合我国快递业发展过程中存在的问题,提出了相应的政策建议。
[Abstract]:E-commerce is increasingly becoming an important driving force for stimulating consumer demand, promoting the upgrading of traditional industries and developing modern service industries. In recent years, China's express delivery industry has entered a period of rapid development, but the overall development level of express delivery industry is still very low. The function needs to be further improved. Therefore, through the evaluation of the express industry in China, find out the deficiencies and improve the development of express industry in China better and faster. First of all, this paper collects the volume of business. Business income, network number, complaint rate, satisfaction rate of appeal results, per capita efficacy, misclassification rate, average time-limit and other data, the establishment of evaluation index system, and the descriptive statistical analysis of these indicators of each company. Then for Shentong express, Shunfeng express, Yuantong express delivery, prosody express delivery, Zhongtong express delivery of these five logistics express enterprise characteristics, respectively set up the target layer, criteria layer, program layer evaluation system, using AHP model. AHP- fuzzy comprehensive evaluation model for subjective evaluation, and then use the principal component analysis model to carry out the objective comprehensive evaluation of these express companies. Empirical study found that: analytic hierarchy process to get the five express companies ranked as: Shentong, Yuantong, Zhongtong, Shunfeng, Yunda; With AHP- fuzzy comprehensive evaluation method to get the five express companies ranked as: Shentong, Zhongtong, Yuantong, Shunfeng, Yunda; With the principal component analysis model evaluation method, the five express delivery companies are ranked as: Shentong, Yuantong, Zhongtong, Yunda, Shunfeng. Due to the above three methods have certain differences. In order to determine the consistency of the above three evaluation methods, this paper uses the Kendall consistency coefficient to test, the empirical results show that the above three methods have passed the consistency test. That is, the evaluation results of each method are relatively close. Then this paper standardized the above three evaluation methods, combined evaluation, obtained five express companies ranked as: Shentong, Yuantong, Zhongtong. Finally, according to the conclusion of this paper and the problems existing in the development of express industry in China, the corresponding policy suggestions are put forward.
【学位授予单位】：安徽财经大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F259.23

【相似文献】