物流企业社会资本、知识管理与服务创新关系研究

发布时间：2018-04-20 08:27

本文选题：物流企业 + 服务创新　；参考：《长安大学》2017年硕士论文

【摘要】：近年来,我国第三产业一直保持较高增长。发展第三方物流是进一步推动产业升级的主要任务之一,而创新驱动是其总体要求。物流企业的服务创新以客户为导向,来自客户的资源和知识对物流企业尤为关键。然而,目前关于物流企业怎样利用社会资本,来促进其服务创新的研究并不多,相应的实证研究比较空白。因此,本文的研究具有理论和现实意义。本文以我国物流企业为研究对象,通过实证研究探讨物流企业社会资本、知识管理与服务创新间的关系,及社会资本三个维度间的关系。首先依据文献综述和相关理论,提出本文的研究假设和理论模型。其次设计问卷,并进行小样本预检验。最后进行大样本问卷调查,并对实证结果统计和检验。实证结果表明:(1)结构维度和认知维度对关系维度均有显著正向影响;结构维度对认知维度有显著正向影响。企业间的互动交流,能够逐渐促进并培养起相互认同的观念和双向的信任。(2)认知维度和关系维度对知识管理均有显著正向影响;结构维度对知识管理影响不显著,但可通过认知维度与关系维度间接影响知识管理。企业间的互动交流、双向信任与相互认同的观念,能够促进深入的合作关系与友好的合作氛围,进而促进企业知识管理活动的进行。(3)认知维度和关系维度对服务创新均有显著正向影响;结构维度对服务创新影响不显著,但可通过认知维度与关系维度间接影响服务创新。企业间的互动交流、双向信任与相互认同的观念,能够促进深入的合作关系与友好的合作氛围,进而促进企业服务创新。(4)知识管理对物流企业服务创新有显著正向影响。因此,物流企业需要高度重视知识管理。
[Abstract]:In recent years, China's tertiary industry has maintained a high growth. The development of third-party logistics is the main one to promote industrial upgrading, and innovation drive is its overall requirement. The service innovation of logistics enterprises is customer-oriented, and the resources and knowledge from customers are especially critical for logistics enterprises. However, there are few researches on how logistics enterprises use social capital to promote their service innovation, and the corresponding empirical research is relatively blank. Therefore, the study of this paper has theoretical and practical significance. This paper takes the logistics enterprises of our country as the research object, discusses the relationship between the social capital, the knowledge management and the service innovation of the logistics enterprises, and the relationship between the three dimensions of the social capital through the empirical research. Firstly, according to literature review and relevant theories, the research hypotheses and theoretical models are put forward. Secondly, the questionnaire was designed, and small sample pre-test was carried out. Finally, a large sample questionnaire survey was conducted, and the empirical results were statistically analyzed and tested. The empirical results show that the structural dimension and the cognitive dimension have significant positive effects on the relational dimension, and the structural dimension has a significant positive impact on the cognitive dimension. The interactive communication between enterprises can gradually promote and cultivate mutual identity and two-way trust.) Cognitive dimension and relationship dimension have significant positive influence on knowledge management, while structure dimension has no significant effect on knowledge management. However, knowledge management can be indirectly affected by cognitive dimension and relational dimension. Interactive exchanges between enterprises, two-way trust and mutual recognition can promote in-depth cooperative relations and friendly cooperative atmosphere, The cognitive dimension and relational dimension have significant positive effects on service innovation; the structural dimension has no significant impact on service innovation, but it can indirectly affect service innovation through cognitive dimension and relational dimension. The interactive exchange between enterprises, two-way trust and mutual recognition can promote deep cooperative relationship and friendly cooperative atmosphere, and then promote enterprise service innovation. 4) knowledge management has a significant positive impact on logistics enterprise service innovation. Therefore, logistics enterprises need to attach great importance to knowledge management.
【学位授予单位】：长安大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F259.23;F253.7

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