基于服务创新的物流企业核心能力演化动力学建基模与仿真

发布时间：2018-05-08 23:40

本文选题：服务创新 + 核心能力演化　；参考：《江西财经大学》2017年硕士论文

【摘要】：当今时代,经济、科技都在全球化的形势下快速发展,知识更新速度与日俱增。虽然物流行业发展快速,也取得了许多可喜的成绩,但是在发展的过程中依然存在一些问题。例如,物流企业数量不断上升,企业竞争力却依然不足;物流企业对于服务创新的重视不足,导致企业在发展的过程中很难突破瓶颈,实现质的飞跃。与此同时,国外物流企业陆续进入到我国市场,行业竞争压力加剧,我国物流企业面临着前所未有的危机和挑战。所以采取措施改变这样的发展现状,提高我国物流企业自身的核心能力已经迫在眉睫。物流行业是一种新型的服务业,行业的发展立足于市场需求以及信息网络技术,面对快速变化的外部环境,物流企业需要一股推动自身发展的内部动力,而服务创新能力就是推动物流企业不断发展的源动力。现在有部分物流企业开始意识到服务创新的重要性,服务创新既是企业发展的核心驱动力,也是架起物流企业和用户需求的重要桥梁,更是提高物流企业运作效率的有力保障,而服务创新最终也引导着整个企业的发展方向。由此可见,物流企业服务创新对企业的发展有着重要的作用。因此,本文选择服务创新的视角,对物流企业核心能力的演化进行研究。首先,本文以服务创新为视角,分析形成物流企业核心能力影响因素及演化过程,通过归纳分析,构建基于服务创新的物流企业核心能力演化影响因素的概念模型,并提出影响物流企业核心能力演化的12个主要影响因素,通过因子分析方法对影响物流企业核心能力演化的因素进行实证分析。结果表明,从服务创新视角出发,物流企业创新技术以及创新实施能力对企业发展起着举足轻重的作用。知识吸纳能力、人力资源、企业文化塑造力、竞争对手、技术进步等因素对物流企业核心能力演化影响程度较高。其次,运用系统动力学的方法研究现代物流企业核心能力演化的因果关系,构建核心能力演化的系统动力学模型,并采用Vensim PLE软件对模型进行仿真分析。通过对仿真模型进行有效性和灵敏度分析,表明该模型能够较好的对物流企业核心能力演化过程进行拟合,揭示物流企业核心能力演化的过程以及机理。最后,总结物流企业核心能力演化的研究结论,分别从四个方面为物流企业核心能力的提升提供管理策略。分别为创新层面,资源层面,企业文化层面、组织管理层面。核心能力的提升有助于提高物流企业的整体运作效率,指导物流企业在变化的市场中占得一席之地。
[Abstract]:Nowadays, economy, science and technology are developing rapidly under the situation of globalization, and the speed of knowledge renewal is increasing day by day. Although the development of logistics industry has made many gratifying achievements, but there are still some problems in the process of development. For example, the number of logistics enterprises continues to rise, but the competitiveness of enterprises is still insufficient; logistics enterprises pay less attention to service innovation, resulting in the development of enterprises in the process of breaking through the bottleneck to achieve a qualitative leap. At the same time, foreign logistics enterprises have entered the market of our country one after another, the industry competition pressure intensifies, our country logistics enterprise faces unprecedented crisis and challenge. Therefore, it is urgent to take measures to change the present situation and improve the core competence of Chinese logistics enterprises. Logistics industry is a new type of service industry. The development of logistics industry is based on market demand and information network technology. In the face of the rapidly changing external environment, logistics enterprises need an internal power to promote their own development. The ability of service innovation is the driving force to promote the continuous development of logistics enterprises. Now some logistics enterprises are beginning to realize the importance of service innovation. Service innovation is not only the core driving force of enterprise development, but also an important bridge between logistics enterprises and customer needs, and also a powerful guarantee to improve the operational efficiency of logistics enterprises. And the service innovation finally also guides the entire enterprise's development direction. Thus, the service innovation of logistics enterprises plays an important role in the development of enterprises. Therefore, this article chooses the service innovation angle of view, carries on the research to the logistics enterprise core competence evolution. First of all, from the perspective of service innovation, this paper analyzes the influencing factors and evolution process of the core competence of logistics enterprises, and through induction and analysis, constructs a conceptual model of the factors affecting the evolution of core competence of logistics enterprises based on service innovation. It also puts forward 12 main factors that affect the evolution of the core competence of logistics enterprises, and empirically analyzes the factors that affect the evolution of the core competence of logistics enterprises by the method of factor analysis. The results show that, from the perspective of service innovation, the innovation technology and innovation implementation ability of logistics enterprises play an important role in the development of enterprises. Factors such as knowledge absorption capacity, human resources, corporate culture shaping power, competitors, technological progress and other factors have a high degree of influence on the evolution of logistics enterprises' core competence. Secondly, using the method of system dynamics to study the causality of the evolution of the core competence of modern logistics enterprises, the system dynamics model of the evolution of the core competence is constructed, and the simulation analysis of the model is carried out by using Vensim PLE software. By analyzing the validity and sensitivity of the simulation model, it is shown that the model can fit the evolution process of the core competence of logistics enterprises and reveal the evolution process and mechanism of the core competence of logistics enterprises. Finally, it summarizes the research conclusions of the evolution of the core competence of logistics enterprises, and provides management strategies for the improvement of the core competence of logistics enterprises from four aspects. They are innovation level, resource level, corporate culture level and organizational management level. The improvement of core competence helps to improve the overall operational efficiency of logistics enterprises and guide logistics enterprises to occupy a place in the changing market.
【学位授予单位】：江西财经大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F259.23

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