银行维护类软件项目的质量改进与评价方法研究

发布时间：2018-01-04 20:27

本文关键词：银行维护类软件项目的质量改进与评价方法研究　出处：《中国科学院大学(工程管理与信息技术学院)》2016年硕士论文　论文类型：学位论文

【摘要】：随着科技水平的深入发展,银行同业间的竞争更多地依赖于应用系统的运行质量。应用系统为银行创造价值,是业务发展的重要支撑。银行软件项目类型主要分为新建类项目和维护类项目,其中：新建类项目占比约20%,维护类项目占比约80%。维护类项目作为银行科技系统中最常见的项目类型之一,具有任务数量多、开发周期短、不易被重视的特性,容易引起监控过程缺失,进而导致应用系统的生产问题。新建类项目具有较为成熟的管理模式,相对来说维护类项目的管理比较薄弱。因此,如何在银行项目管理中有效保证维护类项目的质量,成为一个重要课题。正是在这种背景下,本文首先归纳了商业银行软件项目质量管理的研究成果及进展,对主流的质量管理技术进行分析。其次,结合XX银行维护类项目质量管理的问题,应用专家访谈法对项目干系人进行访谈,从访谈结果获取到软件项目中重点问题,根据重点质量问题进行根因分析,制定质量管理规范及质量评价指标,将评价指标作为衡量项目质量能力的模型,从而形成一套质量管理体系。最后,选取XX银行的一个维护类软件项目,对项目进行摸底检查,然后采用该质量管理体系规范项目的执行,并采用项目质量模型对项目进行评价,对应用项目质量体系的前后情况进行对比,可以分析出此质量管理体系对XX银行维护类软件项目的质量提升的价值,并对同行业维护类软件项目的质量管理的持续改进起到一定的指导和参考意义。
[Abstract]:With the development of science and technology, the competition among banks depends more on the running quality of the application system, which creates value for the bank. The types of bank software projects are mainly divided into new class projects and maintenance projects, among which: new class projects account for about 20%. Maintenance projects as one of the most common types of projects in the bank science and technology system, with a large number of tasks, short development cycle, not easy to be attached importance to the characteristics. It is easy to lead to the lack of monitoring process, and then lead to production problems of the application system. The new class project has a more mature management model, and the management of maintenance project is relatively weak. How to effectively guarantee the quality of maintenance projects in bank project management has become an important issue. It is under this background that this paper first summarizes the research results and progress of software project quality management in commercial banks. The mainstream quality management technology is analyzed. Secondly, combined with XX bank maintenance project quality management problems, the use of expert interviews to interview the project stakeholders. From the results of interviews to the key issues in the software project, according to the key quality issues of root cause analysis, to formulate quality management norms and quality evaluation indicators, evaluation indicators as a model to measure the quality of the project. In order to form a set of quality management system. Finally, select a maintenance software project of XX Bank, check the project, and then use the quality management system to standardize the implementation of the project. And using the project quality model to evaluate the project, the application of the project quality system before and after comparison, can be analyzed the value of this quality management system to XX bank maintenance software project quality improvement. It also plays a certain guiding and reference significance for the continuous improvement of quality management of maintenance software projects in the same industry.
【学位授予单位】：中国科学院大学(工程管理与信息技术学院)
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：TP311.5

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