BJJ公司V项目团队沟通管理研究

发布时间：2018-03-21 13:39

本文选题：项目管理　切入点：团队沟通　出处：《中央民族大学》2015年硕士论文　论文类型：学位论文

【摘要】：建筑业是国民经济的重要组成部分,建筑工程中的项目管理工作历来为人们所重视。一方面有关项目管理方法的介绍和理论阐述在中外相关著作中已浩如烟海；另一方面随着先进建筑材料,机具和施工工艺的逐渐使用及推广,使得人们对工程项目管理提出了比以往更高的要求。建筑业的显著特征是协作,完成协作的重要手段是沟通,多方位,长时间,目标明确的沟通需要管理。目前,人们普遍把一项建设工作看作一个工程项目进行管理。在实际工作中除建设方(甲方)和承建方(乙方)之外,通常还会引入第三方(管理方)提供专业的施工工程管理服务以应对投资规模大、施工工艺复杂和施工生产建设周期长的工程项目。在外资公司投资的建设项目中,甲方一般会由实际使用单位、行政管理部门、采购部门组成。以上三个甲方部门绩效考核的KPI各不相同,因此在实际工作中的工作重点也各不相同；乙方一般会由总包单位,甲方指定分包单位和物业部门指定施工单位等三大类构成。由于总包单位还会由一些分包单位加入,因此实际工作中需要参与项目沟通的单位可能由十几家甚至更多。如何在既能达到本建设项目按计划完成的既定目标的同时,协调好以上所有项目关联方的工作关系,兼顾各方利益是项目管理方团队的重要职责和首要任务。沟通管理是项目管理中极其重要的一个方面,是完成其它项目管理工作的前提和保障。这也是本文着眼于项目管理中沟通管理研究的主要原因。本文以V建设项目为例,通过分析解读BJJ公司V工程项目管理团队在V项目实例中的沟通管理工作上存在的问题,结合项目管理理论、沟通理论提出切实可行的建议。本文的工作方法是先以中小型建筑项目的一般项目发展过程为基础,把一个完整的建设项目细分成不同的项目建设阶段,再以项目建设各个阶段中需要参与项目沟通工作的不同项目干系人为目标,在规范沟通标准、健全沟通管理机制等方面提出有针对性的建议。
[Abstract]:The construction industry is an important part of the national economy, and the project management work in the construction engineering has always been attached importance to. On the one hand, the introduction and theoretical elaboration of the project management methods have become a huge number of related works at home and abroad. On the other hand, with the gradual use and popularization of advanced building materials, tools and construction techniques, people have put forward higher requirements for engineering project management than ever before. Multi-directional, long-time, targeted communication needs to be managed. At present, people generally regard a construction work as a project to manage. In the actual work, in addition to the constructor (Party A) and the contractor (Party B), Third parties (management) are also usually introduced to provide professional construction engineering management services to deal with projects with large investments, complex construction processes and long construction production cycles. Party A will generally be composed of actual use units, administrative departments and purchasing departments. The KPI of the above three departments of Party A will be different, so the emphasis of work in the actual work will be different; Party B will generally be by the general contracting unit. Party A designates subcontracting units and property departments designate construction units, etc. Since the total contracting units will also be joined by some subcontractors, Therefore, in practical work, the units that need to participate in project communication may consist of a dozen or more. How to coordinate the working relationship of all the related parties of the above projects while meeting the established objectives of the construction project as planned, Taking into account the interests of all parties is an important responsibility and primary task of the project management team. Communication management is an extremely important aspect of project management. It is the premise and guarantee of other project management work. This is also the main reason that this paper focuses on communication management research in project management. This paper takes V construction project as an example, By analyzing and interpreting the problems existing in the communication and management of V project management team in BJJ Company, combining with the project management theory, The working method of this paper is to subdivide a complete construction project into different construction stages based on the general project development process of small and medium-sized construction projects. Then take the different project stakeholders who need to participate in the project communication work in each stage of the project construction as the goal, put forward the targeted suggestions in standardizing the communication standard, perfecting the communication management mechanism and so on.
【学位授予单位】：中央民族大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：TU712;F426.92

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