基于CSFs的施工总承包项目沟通管理研究

发布时间：2018-03-25 22:01

本文选题：施工总承包项目　切入点：沟通管理　出处：《东南大学》2015年硕士论文

【摘要】：近年来,我国通过投资拉动经济的快速增长,建筑业也随之蓬勃发展,工程项目的建设越来越趋向大型化和复杂化,施工总承包模式成为现阶段我国工程项目最主要的建设模式之一。对于施工总承包商来说,涉及多个沟通对象的施工总承包项目沟通管理越来越成为一个重要的项目管理内容,在施工总承包项目沟通管理众多的工作内容之中,哪些关键内容起着最重要的影响,又如何做好这些关键内容的沟通管理,是现阶段工程项目管理发展亟待解决的问题,也是本文研究的内容。本文首先根据施工总承包项目的管理模式构建了施工总承包项目的沟通体系,从施工总承包商的角度出发,通过文献综述归纳、总结了施工总承包与业主方、设计方、专业分包商、劳务分包商、供应商、政府部门在施工准备阶段、施工阶段和竣工收尾阶段的沟通管理内容。在施工总承包商沟通管理内容确定之后,通过调查问卷的方法对这些沟通管理内容的重要性进行调查,并对其进行分析,共得到九项关键成功内容：工程控制信息、施工准备条件、工程量确认及价款支付、设计交底与图纸会审、施工过程验收、合同签约、工程计划、竣工验收和材料、设备供应与检验。并对这些关键内容进行了说明,提出了相应的管理对策。最后,本文进行了施工总承包项目沟通管理的实证研究,将以上的研究成果与实际相结合,运用到工程项目案例之中,构建了项目案例的沟通管理计划,根据计划识别项目沟通管理的关键成功因素,并针对关键成功因素提出了具体的管理对策,这一系列的沟通管理措施在项目的建设过程中得到良好的实施,保证了项目的工期、质量和成本,同时避免了施工冲突的产生,取得了较好的效果。
[Abstract]:In recent years, with the rapid growth of China's economy driven by investment, the construction industry has also developed vigorously, and the construction of engineering projects has become more and more large-scale and complicated. The construction general contracting mode has become one of the most important construction modes in our country at present. For the construction general contractor, the communication management of the construction general contracting project involving multiple communication objects has become an important project management content. Among the many contents of construction general contract project communication and management, which key content plays the most important role, and how to do well the communication management of these key contents is the urgent problem to be solved in the development of project management at the present stage. First of all, according to the management mode of the construction general contract project, the communication system of the construction general contract project is constructed, and from the point of view of the construction general contractor, through the literature review, Summing up the construction general contract and the owner, the designer, the professional subcontractor, the labor subcontractor, the supplier, the government department in the construction preparation stage, The content of communication management in the construction stage and the final stage of completion. After the content of the communication management of the construction contractor is determined, the importance of these communication management contents is investigated and analyzed through the method of questionnaire. A total of nine key success items were obtained: engineering control information, construction preparation conditions, quantity confirmation and payment of price, design underwriting and drawing review, construction process acceptance, contract signing, engineering plan, completion acceptance and materials, Equipment supply and inspection. These key contents are explained, and the corresponding management countermeasures are put forward. Finally, this paper carries out an empirical study on the communication management of the construction general contracting project, combining the above research results with the practice. Based on the project case, the communication management plan of the project case is constructed, the key success factors of project communication management are identified according to the plan, and the concrete management countermeasures are put forward in view of the key success factors. This series of communication and management measures are well implemented in the construction process of the project, which ensures the project duration, quality and cost, and avoids the construction conflict and achieves good results.
【学位授予单位】：东南大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：TU71

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