工银安盛人寿保险理赔系统的设计与实现

发布时间：2018-05-06 12:24

本文选题：人寿保险 + 保险理赔业务　；参考：《山东大学》2015年硕士论文

【摘要】：对于保险行业来说,其除了基本的业务经营之外还需要承担许多社会责任。保险行业是一个良心行业,行业的宗旨“人人为众,众为人人”也体现了整个行业的特点。保险行业对于社会来说是一个保障,也是和谐社会构建过程中不可缺少的一部分。除了在社会责任方面,保险行业还为社会经济的发展起到了推动性的作用。总的来看,保险体现了长辈和子女之间的关爱。在中国的保险市场蓬勃发展、竞争激烈的今天,我们从与保险客户的接触和交流中,深深体会到保险业务的全面电子化对保险公司是多么迫切和重要,另一方面,能全面支持网络化并适合中国国情的寿险业务软件又是多么匮乏。信息时代,保险业也是一项庞大的数字工程。寿险理赔核心业务系统的开发对保险行业来说具有巨大的实践价值,能够有效的提高保险公司的综合运营能力,同时还能够对保险公司的运营成本进行降低,最终实现公司效益的增收。系统研究过程中对电子商务以及现代保险的理念进行融合,并且还把保险行业的相关业务逻辑以信息技术的方式进行实现,本系统在研发过程中主要对客户化的定制方法进行使用,并且还在已有的系统上,对客户化的定制方式进行实现。通过对人寿核心业务系统理赔系统进行需求分析,提出解决方案。在需求分析的基础上对系统的功能架构、层次架构以及网络架构进行设计,结合实际业务需求对系统的各个功能进行进一步的细分。论文还重点研究如何使用B/S软件系统模式,并且还研究了如何采用MVC设计模式来实现核心业务处理过程管理。系统采用J2EE架构技术以及跨平台、网络技术支持良好、安全的java编程语言和事务处理能力强大、大数据量支撑能力强大、并发处理能力强大的Oracle数据库实现系统的设计理念等进行了阐述,通过这些技术的使用,解决了系统对功能和性能的要求。在系统中,通过文献法、需求分析法以及系统设计等方法分别实现了客户管理功能、投保信息管理功能、理赔事务管理功能、理赔项目管理功能以及理赔材料管理功能。针对人寿保险核心系统的设计,本文对客户管理功能、投保信息管理功能、理赔事物管理功能、理赔材料管理功能进行了详细的研究,重点介绍了理赔系统相关内容。经测试,系统总体功能完善,能够符合用户的使用需求,并且在运行过程中,性能稳定、响应速度快。通过对工银安盛人寿保险理赔系统的构建,有效的实现了对寿险业务数据的综合化管理,大大提高了企业决策分析的保障力度,实现了人寿保险理赔业务处理的信息化,通过这种信息化管理,提高业务处理和业务承载能力,提高业务处理效率和效益,增强在市场的竞争能力。
[Abstract]:For the insurance industry, in addition to basic business operations, there are also many social responsibilities. Insurance industry is a conscience industry, the purpose of the industry is "everyone for everyone, for everyone" also reflects the characteristics of the whole industry. Insurance industry is a guarantee for the society and an indispensable part in the process of building a harmonious society. In addition to social responsibility, the insurance industry has also played a role in promoting social and economic development. In general, insurance reflects the care between elders and children. Today, when the insurance market in China is booming and the competition is fierce, from our contacts and exchanges with our insurance customers, we have a deep understanding of how urgent and important it is for insurance companies to have a comprehensive electronic insurance business. On the other hand, To fully support the network and suitable for China's life insurance business software is so scarce. In the information age, the insurance industry is also a huge digital project. The development of the core business system of life insurance claims is of great practical value to the insurance industry, which can effectively improve the comprehensive operation ability of insurance companies, and at the same time reduce the operating costs of insurance companies. Finally realize the company benefit increase income. In the process of system research, the concepts of electronic commerce and modern insurance are integrated, and the related business logic of insurance industry is realized in the way of information technology. In the process of research and development, this system mainly uses the custom customization method, and also realizes the custom customization method in the existing system. Through the demand analysis of life insurance core business system, the solution is put forward. On the basis of requirement analysis, the functional architecture, hierarchical architecture and network architecture of the system are designed, and each function of the system is further subdivided according to the actual business requirements. This paper also focuses on how to use the B / S software system pattern, and how to use MVC design pattern to implement the core business process management. The system adopts the technology of J2EE architecture and cross-platform, the network technology supports well, the secure java programming language and transaction processing ability is powerful, and the support ability of large amount of data is strong. The design idea of the Oracle database realization system with powerful concurrent processing ability is expounded. Through the use of these technologies, the requirements of the system for function and performance are solved. In the system, the functions of customer management, insurance information management, claim transaction management, claim item management and claim material management are realized by the methods of document method, demand analysis method and system design respectively. Aiming at the design of the core system of life insurance, this paper makes a detailed study on the function of customer management, insurance information management, claim matter management and claim material management, and introduces the related contents of claim system. After testing, the overall function of the system is perfect, the system can meet the user's needs, and in the running process, the performance is stable and the response speed is fast. Through the construction of life insurance claim system, the comprehensive management of life insurance business data is realized effectively, and the guarantee force of enterprise decision-making and analysis is greatly improved, and the informatization of life insurance settlement and claim business processing is realized. Through this kind of information management, we can improve the business processing and business carrying capacity, improve the efficiency and benefit of business processing, and enhance the competitive ability in the market.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：TP311.52

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