长沙车尚汽车美容服务管理系统的研究与分析

发布时间：2018-10-21 10:13

【摘要】：伴随中国社会的不断发展进步,人们从满足基本的衣食住行需求,到现在追求更高质量的生活,其中一方面体现在有车一族显著增多,由此也导致众多汽车美容服务的行业也开始新兴火热起来,变得常见且繁复的,作为长沙较为突出的汽车美容服务企业,长沙车尚汽车美容服务公司,不仅在完善的管理体系,客户的满意程度方面投入越来越多的关注,而且以提升客户满意度的服务意识也越来越高,因此,长沙车尚汽车美容服务管理系统的运作管理变得尤为关键。本文针对汽车美容服务行业这一课题,介绍了该行业的发展背景,阐述该项目的研究意义,了解目前该系统的研究与应用情况,明确此次论文的主要内容与主要工作,并根据软件工程的相关原理与办法,对该系统的需求功能进行分析；在第二章的业务分析模块中,本论文依次对该系统存在的问题、所在的组织机构以及原有的业务流程等方面进行分析,并给出相应的改造流程,利用组织结构图阐明该公司的组织构成以及各部门各单位的职能；通过业务结构总图介绍了该系统的会员管理、服务项目管理、服务过程管理、服务收费管理、服务满意度管理,查询和统计、系统管理等几大业务管理。在第三章进行功能分析的章节中,通过用例图来对系统的功能进行说明,其中包含了总图与其子图,共同构成了对系统的功能性分析；在第四章的数据分析部分中,本论文主要分析了该系统各大功能在运作处理中的所需数据,描制了该系统实体类的关系图,建立了相对应的数据库表结构；最后论文对此次所做的研究还有分析工作作出了反思与总结,并展望下一步的工作。
[Abstract]:With the continuous development and progress of Chinese society, from meeting the basic needs of clothing, food, housing and transportation to the present pursuit of a higher quality of life, one of the aspects of this is the remarkable increase in the number of people who own cars. As a result, many automobile beauty service industries have also started to rise and become more and more common and complicated. As a relatively prominent automobile beauty service enterprise in Changsha, Changsha Che Shang Automobile Beauty Service Company is not only in the perfect management system, More and more attention has been paid to the degree of customer satisfaction, and the service consciousness of improving customer satisfaction has become more and more high. Therefore, the operation and management of Changsha Che Shang Automobile Beauty Service Management system has become particularly critical. Aiming at the subject of automobile beauty service industry, this paper introduces the development background of this industry, expounds the research significance of the project, understands the current research and application of the system, and clarifies the main contents and main work of this paper. According to the related principles and methods of software engineering, the requirements and functions of the system are analyzed. The organization of the company and the original business processes are analyzed, and the corresponding transformation process is given, using the organization chart to clarify the organizational structure of the company and the functions of the departments and units; This paper introduces the membership management, service item management, service process management, service charge management, service satisfaction management, query and statistics, system management and so on. In the chapter 3, the function of the system is explained by use case diagram, which includes the general diagram and its subgraph, which together constitute the functional analysis of the system; in the data analysis part of chapter 4, This paper mainly analyzes the data needed in the operation and processing of each major function of the system, describes the relation diagram of the entity class of the system, and establishes the corresponding database table structure. In the end, the thesis makes a reflection and summary of the research and analysis, and looks forward to the next work.
【学位授予单位】：云南大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：TP311.52

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