基于用户满意度的教育资源库评价指标研究
发布时间：2018-07-26 07:49
【摘要】：随着信息技术的迅速发展,教育信息化越来越受到人们的重视。教育资源库作为教育信息化的核心组成之一,其建设不仅成为教育信息化建设中不可或缺的部分,也已成为评价教育信息化建设绩效的重要标志之一。而教育资源库的进一步发展,用户对资源库的需求也越来越高——从单纯的资源共享发展到资源加工、处理、共享、交流的一体化服务。教育资源库的发展从产品层次向服务层次转变,以“用户为中心”的思想,渐渐成为其核心的服务理念。因此,从用户视角对教育资源库建设做全面、系统、客观的评价,及时了解和把握用户需求,是做好教育资源库建设的重要前提。 在这样的背景下,本文提出了从用户的角度来测评教育资源库的建设和应用情况,通过引入顾客满意度理论,构建基于用户满意度的教育资源库评价指标体系。本论文在逻辑上可以分为以下三个部分： 第一部分：对教育资源库的相关概念、顾客满意度理论、教育资源库的相关研究现状及评估研究的文献分析。并结合教育资源库本身的特点,阐述了教育资源库的用户满意度影响因素,参照相关文献研究、访谈等结果,设计了基于用户满意度的教育资源库评价指标体系,并使用统计软件对指标的信度和效度进行分析论证。 第二部分：在前面确定的评价指标体系的基础上,并结合前文的调查问卷,对教育资源库的各项指标进行具体地阐释,且通过对问卷中的数据进行统计分析,计算出各维度的用户满意度数值。对于满意度相对低的维度,通过与用户期望数据的对比甄别出造成数值偏低的关键指标。 第三部分：将最终得到的评价指标体系应用到上海教育资源库中,对上海教育资源库的建设与发展情况进行全面、细致地分析,为其建设提供进一步地改进意见。 本研究的创新之处在于从用户视角制定了符合用户需求的教育资源库评价指标。它弥补了以往研究中忽略用户需求的问题,为以后的教育资源库的评价研究提供参考意见。
[Abstract]:With the rapid development of information technology, people pay more and more attention to educational informatization. As one of the core components of educational informatization, the construction of educational resource bank is not only an indispensable part of educational informatization construction, but also an important symbol of evaluating the performance of educational informatization construction. With the further development of educational resource bank, the users' demand for resource bank is higher and higher-from simple resource sharing to integrated service of resource processing, sharing and communication. The development of educational resource bank has changed from product level to service level, and the idea of "user as the center" has gradually become its core service idea. Therefore, it is an important prerequisite to make a comprehensive, systematic and objective evaluation of the construction of the educational resource bank from the perspective of the user, and to understand and grasp the needs of the user in time. Under this background, this paper puts forward to evaluate the construction and application of educational resource bank from the perspective of users. By introducing the theory of customer satisfaction, the evaluation index system of educational resource bank based on user satisfaction is constructed. This thesis can be divided into the following three parts logically: the first part: the related concepts of the educational resource bank, customer satisfaction theory, the current situation of the educational resource bank research and the literature analysis of the evaluation research. Combined with the characteristics of the educational resource bank, this paper expounds the factors influencing the user satisfaction of the educational resource bank, and designs the evaluation index system of the educational resource bank based on the user satisfaction, referring to the results of relevant literature research and interviews, etc. Statistical software was used to analyze the reliability and validity of the index. The second part: on the basis of the evaluation index system, and combined with the previous questionnaire, the indicators of the educational resource bank are explained concretely, and through the statistical analysis of the data in the questionnaire, The user satisfaction values of each dimension are calculated. For the dimension of relatively low satisfaction, the key index of low value is identified by comparing with the user's expected data. The third part: the final evaluation index system is applied to the Shanghai Education Resource Bank, and the construction and development of the Shanghai Education Resource Bank are analyzed comprehensively and meticulously to provide further suggestions for its construction. The innovation of this study is that the evaluation index of educational resource bank is established from the perspective of user. It makes up for the neglect of users' needs in previous studies and provides reference for the evaluation of educational resource banks in the future.
【学位授予单位】：华东师范大学
【学位级别】：硕士
【学位授予年份】：2011
【分类号】：G434
本文编号：2145349
[Abstract]:With the rapid development of information technology, people pay more and more attention to educational informatization. As one of the core components of educational informatization, the construction of educational resource bank is not only an indispensable part of educational informatization construction, but also an important symbol of evaluating the performance of educational informatization construction. With the further development of educational resource bank, the users' demand for resource bank is higher and higher-from simple resource sharing to integrated service of resource processing, sharing and communication. The development of educational resource bank has changed from product level to service level, and the idea of "user as the center" has gradually become its core service idea. Therefore, it is an important prerequisite to make a comprehensive, systematic and objective evaluation of the construction of the educational resource bank from the perspective of the user, and to understand and grasp the needs of the user in time. Under this background, this paper puts forward to evaluate the construction and application of educational resource bank from the perspective of users. By introducing the theory of customer satisfaction, the evaluation index system of educational resource bank based on user satisfaction is constructed. This thesis can be divided into the following three parts logically: the first part: the related concepts of the educational resource bank, customer satisfaction theory, the current situation of the educational resource bank research and the literature analysis of the evaluation research. Combined with the characteristics of the educational resource bank, this paper expounds the factors influencing the user satisfaction of the educational resource bank, and designs the evaluation index system of the educational resource bank based on the user satisfaction, referring to the results of relevant literature research and interviews, etc. Statistical software was used to analyze the reliability and validity of the index. The second part: on the basis of the evaluation index system, and combined with the previous questionnaire, the indicators of the educational resource bank are explained concretely, and through the statistical analysis of the data in the questionnaire, The user satisfaction values of each dimension are calculated. For the dimension of relatively low satisfaction, the key index of low value is identified by comparing with the user's expected data. The third part: the final evaluation index system is applied to the Shanghai Education Resource Bank, and the construction and development of the Shanghai Education Resource Bank are analyzed comprehensively and meticulously to provide further suggestions for its construction. The innovation of this study is that the evaluation index of educational resource bank is established from the perspective of user. It makes up for the neglect of users' needs in previous studies and provides reference for the evaluation of educational resource banks in the future.
【学位授予单位】：华东师范大学
【学位级别】：硕士
【学位授予年份】：2011
【分类号】：G434
【引证文献】
相关硕士学位论文 前1条
1 陶秋荣;苏北高校数字教育资源的使用与满足研究[D];江苏师范大学;2012年
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