高职院校中服务型领导与工作敬业度的关系研究

发布时间：2018-02-22 22:10

本文关键词： 高职院校服务型领导工作满意度敬业度　出处：《山东大学》2017年硕士论文　论文类型：学位论文

【摘要】：随着高等职业教育的普及和发展,高等职业学校的教育管理水平与教学质量受到越来越多的关注,学校教职工的工作敬业度一定程度上决定了我国高职院校的发展和高职教育的水平,而教职工的工作与院校领导的领导风格和方式息息相关,通过倡导和践行服务型领导是否能有效提升高职院校教职工敬业度以及其中的作用机制是本文研究的主要问题。本研究以高职院校教职工研究对象,探讨服务型领导、工作满意度和敬业度的关系。基于社会交换理论、社会学习理论、资源保存理论和已有研究,提出服务型领导显著积极影响工作满意度和敬业度,并且工作满意度显著积极影响敬业度。根据情感事件理论和文献梳理,本文按照客观情境因素-个体情感反应/体验-个体态度/行为的逻辑线路,认为工作满意度在服务型领导对敬业度的影响中起中介作用。在文献梳理的基础上构建研究模型之后,借鉴成熟量表编制调查问卷,收集了 386份高职院校教职工的有效问卷数据,利用软件SPSS 21.0和AMOS 21.0进行数据信度、效度和总体测量模型检测,然后进行结构方程分析检验主效应假设,利用索贝尔检验验证中介效应假设。研究结果表明:服务型领导的愿景、服务和授权三个维度均显著正向影响工作满意度;服务型领导的愿景、服务和授权三个维度均显著正向影响敬业度;工作满意度显著正向影响敬业度;服务型领导的愿景、服务和授权均通过工作满意度进而显著正向影响敬业度。本研究的创新与贡献在于:(1)提出并实证验证了服务型领导对敬业度的影响,进一步丰富了服务型领导的结果变量研究和敬业度的影响因素研究。(2)基于情感事件理论理论,按照客观情境因素-个体情感反应/体验-个体态度/行为的逻辑线路,提出服务型领导通过工作满意度间接影响员工敬业度,并且得到实证验证,丰富了服务型领导对敬业度的影响机制研究。(3)以高职院校教职工为研究对象,研究服务型领导、工作满意度和敬业度的关系,拓展了相关理论研究的适用范围。除了丰富了相关领域的理论研究,本研究同样为高职院校管理者提供有针对性的管理措施和科学的管理方法,帮助高职院校管理者认识到转变传统领导方式、倡导和践行服务型领导的重要性,并且管理者应该重视并提高教职工的工作满意度,这样才能有效提升员工敬业度,进而提升教学质量,促进高职院校的发展。
[Abstract]:With the popularization and development of higher vocational education, more and more attention has been paid to the educational management level and teaching quality of higher vocational schools. To a certain extent, the degree of work engagement of school staff determines the development of higher vocational colleges and the level of higher vocational education, and the work of teaching staff is closely related to the leadership style and manner of college leaders. The main problem of this paper is whether the service-oriented leadership can effectively promote the staff engagement and the function mechanism of the staff in higher vocational colleges. This study takes the research object of the teaching staff in higher vocational colleges to explore the service-oriented leadership. The relationship between job satisfaction and engagement. Based on social exchange theory, social learning theory, resource conservation theory and existing research, it is proposed that service-oriented leadership has a significant positive impact on job satisfaction and engagement. According to the theory of affective events and literature review, this paper follows the logical line of objective situational factors-individual emotional reaction / experience-individual attitude / behavior. It is considered that job satisfaction plays an intermediary role in the influence of service-oriented leadership on engagement. After the research model is constructed on the basis of literature combing, the questionnaire is compiled by using mature scale as reference. The effective questionnaire data of 386teachers in higher vocational colleges were collected. The data reliability, validity and overall measurement model were tested by using the software SPSS 21.0 and AMOS 21.0, and then the main effect hypothesis was tested by structural equation analysis. Using Sobel test to verify the hypothesis of intermediary effect, the results show that the vision, service and empowerment of service-oriented leadership significantly positively affect job satisfaction, and service-oriented leadership vision. The three dimensions of service and empowerment had a significant positive impact on engagement; job satisfaction significantly positively affected engagement; the vision of service-oriented leadership; Both service and empowerment have a significant positive impact on engagement through job satisfaction. Based on the theory of emotional event theory, according to the objective situational factors-individual emotional response / experience-individual attitude / behavior logical circuit, further enriched the study of service leadership outcome variables and engagement factors. 2) based on the theory of emotional event theory, it is based on objective situational factors-individual emotional reaction / experience-individual attitude / behavior. The paper puts forward that service-oriented leadership indirectly affects employee engagement through job satisfaction, and is verified by empirical evidence, which enriches the research on the mechanism of service-oriented leadership on engagement) taking the teaching staff in higher vocational colleges as the research object and studying service-oriented leadership. The relationship between job satisfaction and engagement expands the applicable scope of relevant theoretical research. In addition to enriching the theoretical research in related fields, this study also provides targeted management measures and scientific management methods for higher vocational school administrators. To help the managers of higher vocational colleges realize the importance of changing traditional leadership, advocating and practicing service-oriented leadership, and managers should pay attention to and improve the job satisfaction of staff, in order to effectively enhance staff engagement, Then improve the quality of teaching and promote the development of higher vocational colleges.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G717

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