基于RFID技术的快递企业业务流程关键环节优化研究

发布时间：2018-04-17 15:00

本文选题：快递企业 + 业务流程　；参考：《南昌航空大学》2016年硕士论文

【摘要】：电子商务的急剧发展,给我国快递企业带来了无限的机遇,同时伴随着挑战,面对挑战,我国民营快递企业就必须对业务流程不断优化。业务流程优化一般通过两种方式实现,第一种是去除原有业务流程中多余的环节或者将可以同时发生的流程进行合并;第二种是通过技术升级达到流程优化的目的。本文通过引入RFID(Radio Frequency Identification,无线射频识别)技术代替原有条形码技术对快递企业业务流程进行优化研究。本文通过深入分析RFID技术特性和目前快递企业弊端,提出将RFID技术应用到快递企业中,实现关键环节优化的观点。本文主要的工作和成果如下:1.对RFID技术概念、基本组成、工作原理进行详细说明,将RFID技术与其他自动识别技术对比分析,总结RFID技术优势。2.首先对快递企业总业务流程进行研究,分析得出制约配送效率的主要是收件、派件、运输中转三个关键环节;其次对三个关键环节进行研究,分析并给出各个环节的具体业务流程;最后对各个环节所存在的问题进行阐述并给出可行的解决方案。通过对现有流程深入了解的基础上,最终选择以运输中转环节为文章切入点,对整体业务流程进行优化研究。3.原有流程Petri网建模,用关联矩阵分析其动态性质,结果表明所建模型是可行的、活的、有界的,Exspect软件对所建模型进行仿真,得到的数据正常,同时也符合目前快递企业流程所花费的时间。提出优化措施,对原有流程进行优化,对优化后流程进行Petri网建模,同样用关联矩阵分析其动态性质,结果表明优化后的Petri网模型也是可行的、活的、有界的,Exspect软件对优化后模型进行仿真,得出优化后流程所花费的时间。优化前后两组数据对比分析后得出:本文提出的优化措施是可行的,可以实现流程优化的目的,可以提高快递企业配送效率,达到增强快递企业的核心竞争力的目的。本文的研究为RFID技术应用在我国快递企业流程中提供参考依据。
[Abstract]:The rapid development of electronic commerce has brought unlimited opportunities to express enterprises in our country. At the same time, with the challenges and challenges, private express delivery enterprises in our country must constantly optimize their business processes.Business process optimization is generally achieved in two ways, the first is to remove the redundant links in the original business process or to merge the processes that can occur at the same time; the second is to achieve the purpose of process optimization by upgrading the technology.This paper introduces RFID(Radio Frequency Identification (RFID) technology instead of barcode technology to optimize the business process of express delivery enterprises.By analyzing the technical characteristics of RFID and the disadvantages of express delivery enterprises at present, this paper puts forward the idea of applying RFID technology to express enterprises and realizing the optimization of key links.The main work and results of this paper are as follows: 1.The concept, basic composition and working principle of RFID technology are explained in detail. The advantages of RFID technology are summarized by comparing RFID technology with other automatic recognition technologies.First of all, the general business processes of express delivery enterprises are studied, and the analysis shows that the main constraints to the efficiency of distribution are three key links: receiving, dispatching and transit; secondly, three key links are studied.Finally, the problems existing in each link are expounded and the feasible solutions are given.On the basis of in-depth understanding of the existing processes, the final choice to transport transit link as the entry point of the article to optimize the overall business process. 3.The original process Petri net is modeled, and its dynamic properties are analyzed by using the correlation matrix. The results show that the model is feasible, living and bounded, and the simulation results show that the data obtained are normal.At the same time also in line with the current express business process spent time.The optimization measures are put forward, the original process is optimized, the optimized process is modeled by Petri net, and its dynamic properties are analyzed by using the correlation matrix. The results show that the optimized Petri net model is also feasible and active.The optimized model is simulated by the bounded aspect software, and the time taken by the optimized process is obtained.After comparing and analyzing the two groups of data before and after optimization, it is concluded that the optimization measures proposed in this paper are feasible, can realize the purpose of process optimization, can improve the delivery efficiency of express delivery enterprises, and achieve the purpose of enhancing the core competitiveness of express delivery enterprises.The research in this paper provides a reference for the application of RFID technology in the process of express delivery enterprises in China.
【学位授予单位】：南昌航空大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：F259.23;TP391.44

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