MX电子商务企业标准化作业分析与应用研究

发布时间：2018-05-22 20:12

  本文选题：电子商务企业 + 精益生产　； 参考：《天津大学》2016年硕士论文

【摘要】：随着社会的不断发展和进步,以及互联网普及率的提高,电子商务作为一种新型的经济体,正以风驰电掣的速度迅猛发展,并且成为不仅是发达国家甚至发展中国家提升国家政治影响,增强经济竞争实力,赢得全球资源配置优势的有效手段。近几年,国家发展改革委联合十几个相关部门出台了一系列电子商务发展的方针政策及措施制度,有利的促进了我国电子商务健康蓬勃快速的发展。事实上,电子商务企业的核心竞争力是要做到商品质量有保证、价格有优势、能满足客户需求的送货上门、能提供高品质的服务。本文首先从分析当前国内外电子商务企业的发展现状入手,通过对MX电子商务企业的业务流程现状和运营管理指标现状进行分析,得出阻碍电商企业发展中标准化作业所存在的制约因素;进一步,依据精益生产思想及标准化作业思维,提出企业需要推行标准化作业来解决电子商务企业发展中存在的制约因素,同时也阐述了在电商企业中推行标准化作业的重要意义,从而引出推行标准化作业需要遵循的设计原则。并针对MX企业的图书接货区为例,详细分析了均衡化预约作业流程、分拣与交接流程、在制品控制流程等的标准化设计过程,同时还针对管理者和管理方式进行了标准化的定义,提出了诸如4M5S管理方法、Gemba Walk管理模式等切合实际需求的应用方法。最后,本文进行了实施标准化作业前后的效果分析,说明了这种标准化流程和模式改善的有效性。本文探讨的标准化作业研究可以为同类电子商务企业提供很好的借鉴作用。
[Abstract]:With the continuous development and progress of society and the increase of Internet popularization, e-commerce, as a new type of economy, is developing rapidly. And become not only developed countries and even developing countries to enhance the national political influence, strengthen the economic competitiveness, and win the advantage of global resource allocation. In recent years, the National Development and Reform Commission (NDRC), together with more than a dozen related departments, has issued a series of policies and measures for the development of e-commerce, which has promoted the healthy and rapid development of e-commerce in China. In fact, the core competitiveness of e-commerce enterprises is to ensure the quality of goods, price advantages, can meet the needs of customers to deliver goods, can provide high-quality services. This paper begins with the analysis of the current development of e-commerce enterprises at home and abroad, and analyzes the business process and operation management indicators of MX e-commerce enterprises. Finally, according to the lean production thought and standardized operation thinking, the author points out the restrictive factors that hinder the development of ecommerce enterprises. It is pointed out that enterprises need to carry out standardized operations to solve the problems existing in the development of e-commerce enterprises, and at the same time, the importance of implementing standardized operations in e-commerce enterprises is also expounded. Therefore, the design principles to be followed in the implementation of standardized operations are introduced. Taking the book receiving area of MX enterprise as an example, this paper analyzes in detail the standardized design process of equalization reservation work flow, sorting and handing over flow, process of in-process control, etc. At the same time, the definition of management and management mode is standardized, and some practical application methods such as 4M5S management method and Gemba Walk management mode are put forward. Finally, the effect analysis before and after the implementation of standardization operation is carried out to illustrate the effectiveness of the improvement of the standardization process and mode. The study of standardized operation in this paper can provide a good reference for similar e-commerce enterprises.
【学位授予单位】：天津大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：F724.6;F203
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本文编号：1923451