IDEAL公司员工满意度研究

发布时间：2018-05-24 10:03

本文选题：互联网+ + IT企业　；参考：《东华大学》2016年硕士论文

【摘要】：近年来,全球互联网产业发展迅猛,给IT企业的发展带来了前所未有的机遇。特别在今年的政府工作报告中,李克强总理提出了“制定‘互联网+’行动计划,推动移动互联网、云计算、大数据、物联网等与现代制造业结合,促进电子商务、工业互联网和互联网金融健康发展,引导互联网企业拓展国际市场”。[1]但是较高的员工离职率却严重制约着IT企业的发展,据调查资源显示:2014年IT企业的员工离职率为20.2%,2015年上升到22.1%,而一般行业企业平均的离职率仅为17.0%,这表明:IT企业面临着严重的人才流失问题。本文研究对象IDEAL公司属于典型的IT企业,同样面临着员工满意度低,人才流失严重等问题。这些问题不仅增加了公司的运营成本,而且还降低了公司的项目质量和服务水平,严重制约了IDEAL公司的业务发展。本文通过对IDEAL公司员工满意度的深度解析,试图找到提升该公司员工满意度的有效措施,使员工的满意度得到一定程度的提高,使公司的资源得到有效的利用,促进IDEAL公司业务的健康发展。本次研究,首先对国内外员工满意度的相关理论和研究成果进行学习和总结,发现了现有员工满意度研究理论和测量方法上的不足,明确了本次IDEAL公司员工满意度研究的问题和理论支撑;其次,在对现有员工满意度量表和测量方法研究的基础上,通过对IDEAL公司的企业访谈,掌握了该公司员工满意度实际情况,并通过计算分析手段,确定了影响IDEAL公司员工满意度的关键因素;再次,基于IDEAL公司员工满意度的关键因素,通过员工满意度指标体系的构建、员工满意度评测指标的量化以及员工满意度期望值的设定等构建过程,最终开发了一套能够准确测量IDEAL公司员工满意度的评测模型;然后,基于员工满意度评测模型编制调查问卷,并对IDEAL公司全体员工展开问卷调查,运用业界流行的SPSS统计分析软件,通过Cronbach alpha系数进行信度检验。再利用整体分析、描述性分析、差异检验分析及相关性分析等数据统计分析方法,对IDEAL公司员工的满意度进行全方位的解析,找到了IDEAL公司员工满意度方面存在的问题;然后,结合IDEAL公司的实际问题,从管理制度、保障体系以及具体操作方面提出改善建议,并帮助IDEAL公司将改善措施落实到实际工作中,努力提高IDEAL公司的员工满意度;最后,总结了本次研究的主要成果,并对未来的研究工作提出设想。通过对IDEAL公司员工满意度的研究,发现:(1)IDEAL公司总体满意度得分为2.89分,处于较低的满意度水平。其中在工作回报和个人发展方面的得分最低;(2)在影响员工满意度的各项因素中,员工对福利待遇、薪资报酬、个人发展空间、职位的晋升、成就感及团队紧密合作等方面处于较低的水平;(3)男性员工、工作年限较短的员工和外包编制员工的满意较低;(4)工作回报和个人发展方面,对公司总体满意度的提升存在重要的影响作用。根据上述研究结论,对IDEAL公司给出如下建议:1、在管理机制方面,建立员工满意度的管理体系,不断加强和完善员工满意度的管理工作;2、在保障支撑体系方面,建立与员工沟通的平台和机制,保证IDEAL公司能够及了解员工在满意度方面的问题;3、加强企业文化建设工作,提高IDEAL公司员工的归属感和积极性;4、为员工搭建职业发展的平台,满足员工个人发展的诉求,使员工和企业共同成长;5、完善现有的薪酬体系,发挥薪酬体系的激励作用,提高员工的主动性和创造性。
[Abstract]:In recent years, the rapid development of the global Internet industry, brought hitherto unknown opportunities to the development of IT enterprises. Especially in this year's government work report, Premier Li Keqiang put forward "develop" Internet plus "action plan, to promote mobile Internet, cloud computing, big data, networking and modern manufacturing industry with promoting the development of electronic commerce work. The healthy development of Internet and Internet leads the Internet enterprises to expand the international market ".[1]", but the higher employee turnover rate seriously restricts the development of IT enterprises. According to the survey resources, the turnover rate of employees in IT enterprises in 2014 is 20.2% and 22.1% in 2015, while the average turnover rate of the general industry enterprises is only 17%, which is only 17%. IT enterprises are facing serious brain drain problems. This article research object IDEAL company belongs to the typical IT enterprise, which also faces the problems of low employee satisfaction and serious brain drain. These problems not only increase the operating cost of the company, but also reduce the company's project quality and service level, which seriously restrict the IDEAL company. Through the depth analysis of the employee satisfaction of IDEAL company, this paper tries to find effective measures to improve the employee satisfaction of the company so that the employee satisfaction is improved to a certain extent, and the resources of the company can be utilized effectively to promote the healthy development of the IDEAL company business. Study and summarize the relative theory and research results of the degree, find out the shortcomings of the existing employee satisfaction research theory and measurement method, and clarify the problem and theoretical support of this IDEAL company's employee satisfaction research. Secondly, on the basis of the research on the existing employee satisfaction scale and measurement method, through the enterprise of IDEAL company Interview, the company has grasped the actual situation of the employee satisfaction of the company and determined the key factors that affect the employee satisfaction of IDEAL company by means of calculation and analysis. Again, based on the key factors of employee satisfaction of IDEAL company, through the construction of the employee satisfaction index system, the quantification of employee satisfaction evaluation index and the employee satisfaction period In the process of setting up the value of IDEAL, a set of evaluation models can be developed to accurately measure the employee satisfaction of the company. Then, the questionnaire is compiled based on the employee satisfaction evaluation model, and the questionnaire survey is carried out for all the employees of IDEAL company, and the SPSS statistical analysis software is used in the industry, and the Cronbach alpha coefficient is used to carry out the letter. And then using the data statistical analysis methods such as overall analysis, descriptive analysis, difference test analysis and correlation analysis, this paper analyzes the satisfaction of IDEAL employees in a full range, finds out the problems of employee satisfaction in IDEAL company, and then, in combination with the actual problems of IDEAL company, from the management system and the guarantee system And put forward the improvement suggestions and help the IDEAL company to implement the improvement measures to the actual work and improve the employee satisfaction of IDEAL company. Finally, it summarizes the main results of this study and proposes the future research work. Through the research on the employee satisfaction of the IDEAL public company, it is found that (1) the overall IDEAL company is in general. The degree of satisfaction was 2.89 points, at a lower level of satisfaction. Among them, the scores on work reward and personal development were the lowest; (2) among the factors affecting employee satisfaction, employees were at a lower level in welfare treatment, salary reward, personal development space, position promotion, sense of achievement and teamwork. (3) men The satisfaction of employees with shorter working years and outsourced employees is low; (4) the return of work and personal development have an important impact on the improvement of the overall satisfaction of the company. According to the conclusions above, the following suggestions are given to IDEAL company: 1, in the management mechanism, the management system of employee satisfaction is set up, and the management system of employee satisfaction is established continuously. Strengthen and improve the management of employee satisfaction; 2, in the support of support system, establish a platform and mechanism to communicate with employees to ensure that IDEAL companies can and understand the problem of employee satisfaction; 3, strengthen the construction of enterprise culture, improve the sense of belonging and enthusiasm of the employees of the company; and 4, to build a career development for employees. To meet the demands of employees' personal development and make the employees and enterprises grow together; 5, improve the existing salary system, give full play to the incentive effect of the salary system, and improve the initiative and creativity of the employees.
【学位授予单位】：东华大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：F272.92

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