鹤岗市邮政投递网络流程优化研究

发布时间：2018-07-01 19:24

本文选题：投递网络 + 流程优化　；参考：《哈尔滨工业大学》2017年硕士论文

【摘要】：邮政业作为我国重要的基础性产业,在国民经济发展中,扮演着重要的角色,发挥着极其重要的作用。邮政投递网是邮件处理四大过程中最末稍的环节,也是邮政公共资源最重要的组成部分,是实现邮政生产和服务的基础。因此,投递网服务的质量直接影响到客户对邮政服务质量的评价。随着经济的快速发展,以及电子商务在各行各业的广泛应用,人们的消费模式随之发生了变化,越来越多的居民消费依赖于网络购物,扩大的网络消费规模,使邮政业务量有了较快的增长。邮政投递业务量的快速增长对投递服务提出了更高的要求,传统的投递网络和投递模式无法满足顾客个性化、商业化、高附加值的服务需求,而且严重制约了邮政企业的进一步发展。如何加快鹤岗邮政投递网络建设、优化业务处理流程,提升投递服务能力和质量,是鹤岗邮政亟待解决的问题。本文主要运用业务流程优化的基本理论,采用文献检索、理论结合实际、总结归纳和比较分析法的方法,全面、系统地剖析了鹤岗邮政投递网络流程现状并对其进行分析,发现了鹤岗邮政投递网络流程中存在的投递能力严重不足、投递队伍不稳定,结构不合理、信息化程度不高等问题。在研究中结合鹤岗邮政的战略目标,针对投递网络及流程中存在的问题,提出了鹤岗邮政投递网络流程优化方案。论文最后论述了通过信息化保障措施、人力资源保障措施、后勤管理保障措施,以及投递管理规范等投递网络流程优化实施的保障措施。本文主要以鹤岗市邮政投递系统作为研究对象,利用业务流程优化的相关理论作为研究的理论基础,运用流程管理的方法对鹤岗邮政投递网络流程进行优化研究,以此解决鹤岗邮政投递网络不科学、工作效率低的问题,实现提升鹤岗邮政品牌影响力、提高企业核心竞争力以及降低企业成本、增加企业效益的目标。
[Abstract]:As an important basic industry in China, post office plays an important role and plays an extremely important role in the development of national economy. Postal delivery network is the last step in the four major processes of mail processing and the most important component of postal public resources. It is also the basis of realizing postal production and service. Therefore, the quality of delivery network service directly affects the evaluation of postal service quality. With the rapid development of economy and the wide application of electronic commerce in various industries, people's consumption patterns have changed, more and more residents rely on online shopping, and expand the scale of online consumption. So that postal business volume has a relatively rapid growth. The rapid growth of postal delivery business has put forward higher requirements for delivery services. The traditional delivery network and delivery mode can not meet the needs of personalized, commercial and high value-added services. And seriously restricted the further development of postal enterprises. How to speed up the construction of Hegang postal delivery network, optimize the business process, improve the delivery service capacity and quality, is the urgent problem of Hegang Post. This article mainly uses the basic theory of business process optimization, adopts the literature retrieval, the theory unifies the practice, summarizes the induction and the comparison analysis method, comprehensively, systematically analyzes the Hegang postal delivery network flow present situation and carries on the analysis to it. It is found that the delivery capacity of Hegang postal delivery network is seriously insufficient, the delivery team is unstable, the structure is unreasonable, and the level of information is not high. According to the strategic goal of Hegang Post and the problems existing in the delivery network and flow, the optimization scheme of Hegang post delivery network is put forward in this paper. Finally, the paper discusses the security measures of optimizing the delivery network flow through information security measures, human resources security measures, logistics management safeguards, and delivery management standards. This paper mainly takes the post delivery system of Hegang as the research object, using the relevant theory of business process optimization as the theoretical basis of the research, using the method of process management to optimize the network flow of Hegang postal delivery. In order to solve the problem of unscientific delivery network and low working efficiency, Hegang Post achieves the goal of promoting the influence of Hegang Post brand, improving the core competitiveness of enterprises, reducing the cost of enterprises and increasing the efficiency of enterprises.
【学位授予单位】：哈尔滨工业大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F618

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