网购消费者知情权保护研究

发布时间：2018-10-04 21:07

【摘要】：随着我国经济发展水平的提高、法治社会建设进程的加快,日益重视对消费者权利的保护,并对消费者的权利做了具体规定,在这之中,消费者知情权是重要组成部分。当下网络购物等新兴交易行为如雨后春笋,交易规模迅速扩大,并以其高效快捷的特点成为人们的新宠,但是因为其非现实性的交易特征使得消费者在网络购物中很容易受到权利侵犯。鉴于电商网络交易额度越来越大,大有超过传统消费方式的趋势,在消费总量中占据的比重越来越高。故而,在法律实践当中,如何发挥法律的引导作用助推网络消费行业的健康发展,保护消费者的合法权益已成为我们研究的重要问题。该文共分为四个部分,第一部分是概念界定,即阐述网络消费的概念和特征,进而,明确网络消费者知情权的具体含义,同时对网络消费知情权和普通消费的知情权进行比较,为后文中探究我国网络购物消费者知情权的保护做好基础分析。第二部分主要是阐述我国在网络消费者知情权保护方面的现状,梳理消费者知情权受到侵犯的主要种类,如:商品信息虚假、商家所提供售后服务不明确以及商家信用度虚假。然后,对这些问题的出现作出原因分析,认为问题的主要原因是我国在保护网络购物方面的立法、行政监管以及司法方面存在缺失。对现状的清楚认识对我们提出合理的立法与执法建议具有重要的意义。第三部分主要介绍欧盟、美国、日本、韩国等国家网络消费者知情权的保护情况,通过对上述国家在网购经营者信息披露、一定时限内无理由退货等规定的介绍,对比找出国外主要发达国家和地区在网络消费者知情权保护方面的先进经验,有利于提出关于我国网络购物消费者知情权保护的完善建议。第四部分是针对上文提到的关于我国网络购物中消费者知情权出现的问题,根据域外的成功做法,提出如何去解决侵犯购物消费者知情权的问题,希望从完善网络知情权实体内涵,明确责任主体及责任范围,完善畅通保护机制等方面对网络购物中消费者知情权进行完善保护。
[Abstract]:With the improvement of our country's economic development level and the acceleration of the construction process of the society ruled by law, we pay more and more attention to the protection of the consumers' rights and make specific provisions on the consumers' rights, in which the consumers' right to know is an important part. At present, online shopping and other emerging trading behaviors have sprung up, and the scale of transactions has expanded rapidly, and has become a new favorite of people because of its high efficiency and speed. However, because of its non-realistic transaction characteristics, consumers are vulnerable to infringement of their rights in online shopping. In view of the increasing amount of e-commerce network transactions, there is a tendency to exceed the traditional consumption mode, which accounts for more and more proportion in the total consumption. Therefore, in the legal practice, how to play the leading role of the law to promote the healthy development of the network consumer industry, to protect the legitimate rights and interests of consumers has become an important issue in our research. This paper is divided into four parts, the first part is the definition of concept, that is, to elaborate the concept and characteristics of network consumption, and then clarify the specific meaning of the right to know of network consumers, and at the same time to compare the right to know of network consumption and the right to know of ordinary consumption. In the following article to explore the protection of the right to know of online shopping consumers to do a good foundation analysis. The second part mainly expounds the current situation of the protection of network consumers' right to know in our country, combing the main categories of consumers' right to know infringed, such as false commodity information, uncertain after-sales service provided by merchants and false credit degree of businesses. Then, the causes of these problems are analyzed, and the main reason of the problems is the lack of legislation, administrative supervision and judicature in the protection of online shopping in our country. A clear understanding of the current situation is of great significance for us to put forward reasonable legislation and law enforcement proposals. The third part mainly introduces the protection of Internet consumers' right to know in the European Union, the United States, Japan, South Korea and other countries, through the introduction of the information disclosure of online shopping operators in the above-mentioned countries, and no reason to return goods within a certain period of time. By comparing the advanced experiences of foreign major developed countries and regions in the protection of network consumers' right to know, it is helpful to put forward some suggestions on how to protect the right to know of online shopping consumers in our country. The fourth part is about the problem of consumer's right to know in our country's online shopping mentioned above. According to the successful overseas practice, the author puts forward how to solve the problem of infringing the consumer's right to know. It is hoped that consumers' right to know in network shopping can be protected from the aspects of perfecting the connotation of network right to know, clarifying the subject of responsibility and the scope of responsibility, perfecting the unimpeded protection mechanism, and so on.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D923.8

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