北京S公司员工满意度研究

发布时间：2018-01-06 06:06

本文关键词：北京S公司员工满意度研究　出处：《黑龙江大学》2014年硕士论文　论文类型：学位论文

【摘要】：二十一世纪以来，世界经济呈现新形势，国内外竞争日益激烈，在经济全球化的潮流中，，国内企业日益感受到外部市场的竞争力归根结底在于企业之间人才的竞争早在上个世纪后半叶，美国先后出现了服务利润链模型顾客第二的新思维，冲击了顾客就是上帝的传统观念众所周知，企业的服务质量是其处于不败之地的关键，要想以服务取胜，企业就必须转换视角，着力于吸引留住人才，提高员工满意度水平，打造一支优秀的员工队伍，提高企业核心竞争力以北京S公司为研究对象，通过文献归纳法调查研究法及相关统计分析方法，对影响员工满意度的个人因素和企业内部因素进行研究，发现该企业存在各种小团体薪酬福利不合理内部沟通不畅等导致员工满意度较低的问题，并有针对性的提出相对合理的建议：改善企业管理方式优化薪酬福利结构和营造共享的企业文化等等
[Abstract]:Since 21th century, the world economy has presented a new situation, domestic and foreign competition is increasingly fierce, in the trend of economic globalization. Domestic enterprises increasingly feel the competitiveness of the external market in the final analysis lies in the competition between enterprises as early as 0th century in the second half of the United States has emerged a service profit chain model customer second thinking. It is well known that the traditional concept that the customer is God is the key to the invincibility of the service quality of the enterprise. In order to win by service, the enterprise must change its perspective and focus on attracting and retaining talents. Improve the level of employee satisfaction, build an excellent staff team, and improve the core competitiveness of enterprises Taking Beijing S Company as the research object, this paper studies the personal factors and internal factors of employee satisfaction through literature induction investigation and related statistical analysis methods. Found that there are a variety of small groups of salary and welfare unreasonable internal communication and other problems resulting in low employee satisfaction. And put forward relatively reasonable suggestions: improve the enterprise management, optimize the salary and welfare structure and create a shared corporate culture, and so on.
【学位授予单位】：黑龙江大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F272.92;F426.6

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