手机软体外场测试项目流程分析与优化研究

发布时间：2018-04-27 07:15

本文选题：BPI(流程优化) + 六西格玛　；参考：《上海大学》2014年硕士论文

【摘要】：随着现代科学技术日新月异的发展,单纯的通信功能已无法满足用户日益增长的需求,人们对手机性能和功能多样化的要求变得越来越高。H公司自2005年发展自身手机业务后,随着业务量的扩大,产品销售额不断的增长,公司面临的竞争环境也日益激烈,传统的测试流程运作已无法满足企业发展与市场竞争的需要,寻求一种先进的管理模式和有效的流程规范已经成为H公司和国内手机行业管理者的迫切需求。为了能够优化和设计出更能适应公司发展需要的新流程,本次研究主要从以下三个方面展开:首先,立足提升客户满意度。基于公司近年来相关数据,对H公司原手机软体外场测试流程进行分析,剖析了公司原手机软体外场测试流程存在的问题。进而,依据BPI(流程优化)和精益六西格玛理论。以H公司手机软体外场测试流程中存在的测试计划、缺陷处理和沟通问题为例,探讨了DMAIC方法在改善过程中的具体应用,结合BPI原理设计了新的外场测试流程。最后,通过新流程运作的实际成果和成效分析,验证了流程优化的实际效果和价值,并提出了H公司实施优化流程的保障措施。本文旨在通过H公司在手机软体外场测试流程优化研究,设计出更能适应公司发展需要的流程,为同类企业运作提供有益的帮助。
[Abstract]:With the rapid development of modern science and technology, the simple communication function has been unable to meet the increasing needs of users. The demand for the diversification of mobile phone performance and function has become increasingly high. H company has developed its own mobile phone business since 2005. With the expansion of business volume, product sales continue to grow, the company is facing increasingly fierce competition environment, the traditional testing process can no longer meet the needs of enterprise development and market competition. Seeking an advanced management model and effective flow specification has become an urgent need of H Company and domestic mobile phone industry managers. In order to optimize and design a new process that can better meet the needs of the company, this study mainly from the following three aspects: first, based on improving customer satisfaction. Based on the related data of the company in recent years, the paper analyzes the external field testing flow of the original mobile phone software of H Company, and analyzes the problems existing in the external field testing process of the original mobile phone software of the company. Then, according to BPI (process optimization) and Lean six Sigma theory. Taking the test plan, defect handling and communication problems in the field testing process of mobile phone software of H Company as an example, this paper discusses the concrete application of DMAIC method in the improvement process, and designs a new external field test flow based on the principle of BPI. Finally, through the analysis of the actual results and results of the new process operation, the practical effect and value of the process optimization are verified, and the safeguard measures for H Company to implement the optimized process are put forward. The purpose of this paper is to optimize the testing process of H Company in the field of mobile phone software, to design a process that can better meet the needs of the company, and to provide useful help for the operation of similar enterprises.
【学位授予单位】：上海大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F426.63

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