ISO9000族质量管理体系在B公司的实践研究

发布时间：2018-08-01 18:04

【摘要】：B公司是STF电气集团旗下全资子公司,得到了英国科研技术及实践经验的全部传承。产品主要涉及铁路及地铁行业的供电运行领域。生产铁路行业的产品属于高风险行业,过硬的产品质量是企业生产的保障。产品质量的保障依仗于完善的质量管理体制,由国际标准化组织(ISO)制订的2008版ISO9000质量管理系列标准,可以成为公司提高管理意识与技巧,为公司产品的质量保驾护航。ISO9000的优势之一,是对于公司的规模、产品的种类并无特别要求,适用性好便于操作。本文意在通过讨论B公司实施ISO9000质量体系以来,如何进行自身的质量管理实施与完善,提高自身的竞争力。本文首先对ISO9000质量体系的发展及主要内容进行了介绍,以此引出B公司是如何依据ISO9000质量管理体系进行公司内部质量系统的建立与运行,其次以B公司首次接到并完成国外客户订单为实例,具体结合其在原材料的采购、生产现场的质量过程、物流的包装与运输、客户投诉的处理方案及持续改进等方面描述ISO9000在实施过程中所带来的优势体现及意义,最后探讨了公司在未来发展所需要掌握的持续改进方法。B公司的质量管理体系的建立与运行,对于机械类中小型企业都有很高的适用性,希望本文能给相关企业人员带来借鉴的价值,引发后续的思考与探讨。
[Abstract]:Company B is a wholly owned subsidiary of STF Electric Group. The product mainly involves the railway and the subway industry power supply operation domain. The production of railway industry belongs to high-risk industry, and excellent product quality is the guarantee of enterprise production. The guarantee of product quality depends on the perfect quality management system. The 2008 edition of ISO9000 quality management standards, formulated by (ISO), can become the company's management awareness and skills. One of the advantages of protecting the quality of the company's products. ISO9000 is that there are no special requirements for the size of the company and the types of products, and the applicability is easy to operate. The purpose of this paper is to discuss how to implement and improve the quality management of B Company since the implementation of ISO9000 quality system, and how to improve its competitiveness. This paper first introduces the development and main contents of ISO9000 quality system, and then leads to how B Company establishes and runs the internal quality system according to ISO9000 quality Management system. Secondly, taking B Company as an example to receive and complete orders from foreign customers for the first time, specifically combining with its purchasing of raw materials, quality process of production site, packing and transportation of logistics, The solution and continuous improvement of customer complaints describe the advantages and significance of ISO9000 in the process of implementation. Finally, the paper discusses the establishment and operation of the quality management system of B Company, which needs to be mastered in the future development of the company, which has a high applicability for small and medium-sized mechanical enterprises. I hope this paper can bring the reference value to the relevant enterprise personnel, and lead to further thinking and discussion.
【学位授予单位】：天津大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F416.6;F273.2

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