A汽车公司售后配件仓储管理优化研究

发布时间：2018-11-04 18:57

【摘要】：近几年来我国汽车保有量不断增加,随着汽车数量的增加,汽车需求将趋缓,因此汽车整车企业之间的竞争将日趋白热化。而且目前竞争的焦点已经发生了转移：由产品和质量等方面的竞争逐渐转移到售后服务的竞争。而售后服务的重中之重则是配件的供应和管理。那么如何做好售后服务的配件供应和管理工作?怎样去优化售后配件仓储管理以提升企业竞争力?本文根据仓储管理理论及配件管理理论,以一个实际案例来回答以上问题。本文从A公司售后服务实际工作出发,以降低仓储成本,提高仓储运作效率为目标,深入现场调查分析了A公司售后配件仓储管理工作流程的各个环节,包括订单处理、配件采购、入库操作、在库管理、出库操作、发运管理、逆向物流管理等。通过找出影响售后配件仓储管理效率的关键要素,分别对这些因素进行优化改进,提高仓储管理水平来提高仓储运作效率和降低仓储运作成本。首先,基于SLP布局设计理论及仓库布局的要求,将A公司仓库区分为九个功能区,综合考虑物流关系与非物流关系,对仓库功能区进行重新布局,并与当前布局方案进行对比,改进成效显著。其次,根据配件的流动性和重量信息对仓库的存储区进行货位调整,调整的原则是越靠近出入口、层数越低的库位存放销量越大、重量越小的配件,越远离出入口、层数越高的库位存放销量越小、重量越大的配件；根据存储货物的尺寸要求,改变现有的货架高度,将小件集中存放,慢流件集中存放；设立相应的货架对堆垛存放的包装材料及配件进行改善。紧接着,在流程分析的基础上,根据包装作业要求,对包装功能区进行布局设计；对包装过程进行动作分析,实现流水式分工作业,提高了作业效率。最后从售后配件订单频次及订单类型两方面分别进行了可行性分析,据此得出对配件的订单实行日历管理方式是可行的结论；实行日历订单管理不仅实现了订单数量的均衡,也降低了物流公司的成本,同时减少了到货时间,提高了服务效率。
[Abstract]:In recent years, the quantity of automobile in our country has been increasing, with the increase of the number of cars, the demand of automobile will be slowed down, so the competition among automobile enterprises will become more and more intense. And the focus of competition has been shifted: from product and quality competition to after-sale service competition. The most important after-sales service is the supply and management of accessories. So how to do a good job in after-sales service accessories supply and management? How to optimize the aftermarket spare parts storage management in order to enhance the competitiveness of enterprises? According to the theory of warehouse management and spare parts management, this paper answers the above questions with a practical case. Based on the actual after-sales service work of company A, with the aim of reducing the storage cost and improving the efficiency of storage operation, this paper makes a thorough investigation and analysis of all aspects of the work flow of after-sale spare parts storage management in Company A, including the order processing. Spare parts purchasing, warehousing operation, warehouse management, outbound operation, shipping management, reverse logistics management, etc. By finding out the key factors that affect the efficiency of after-sale spare parts storage management, we optimize these factors and improve the level of storage management to improve the efficiency of storage operation and reduce the cost of storage operation. Firstly, based on the theory of SLP layout design and the requirement of warehouse layout, the warehouse of company A is divided into nine functional areas. Considering the logistics and non-logistics relations, the warehouse function area is rearranged and compared with the current layout scheme. The improvement has achieved remarkable results. Secondly, the storage area of the warehouse is adjusted according to the liquidity and weight information of the parts. The principle of the adjustment is that the closer to the entrance and exit, the bigger the sales volume of the lower storeys, the smaller the weight of the parts, the farther away from the entrance and exit. The higher the level of storage, the smaller the sales volume, the greater the weight of the accessories; According to the size requirements of the storage goods, the existing shelf height is changed, the small pieces are stored centrally, the slow flow parts are stored centrally, and the corresponding shelves are set up to improve the packing materials and accessories stored in the stacks. Then, on the basis of process analysis, according to the requirements of packaging operations, packaging function area layout design; packaging process action analysis to achieve pipeline division of work, improve the efficiency of the operation. Finally, the feasibility analysis is carried out from two aspects of order frequency and order type, and the conclusion is that it is feasible to carry out calendar management of accessories order. The implementation of calendar order management not only realizes the balance of order quantity, but also reduces the cost of logistics company, at the same time reduces the delivery time and improves the service efficiency.
【学位授予单位】：南京农业大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F426.471;F274

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