制造企业质量问题解决系统研究

发布时间：2018-11-29 08:40

【摘要】：在现代激烈的市场竞争中，质量就是企业的生命线，企业产品的质量水平在很大程度上决定了企业的成败。质量管理的发展由来已久，目前关于质量管理、质量控制的理论和方法有很多，比如精益生产、六西格玛管理、全面质量管理等等。很多企业，尤其是生产制造企业都在一定程度上构建了自己的质量管理系统。但是，，作为质量管理系统的一个重要的子系统——质量问题解决系统往往被企业所忽视。实际上，质量问题解决系统在很多制造企业里面实际存在着，很多企业也在自觉不自觉的应用着这一系统，因为它是质量管理系统的一个子系统，是包含在质量管理大系统之内的。也正是因为如此，质量问题解决系统往往容易被忽略，尤其是在理论研究上，对于质量问题解决系统的研究少之又少。目前理论界关于质量问题解决的理论和方法有质量功能展开（QFD）、创新问题解决理论（TRIZ）、田口方法等，但是这些理论和方法终究都不够系统和全面，针对性够强，但是范围较狭窄，应用领域有限。基于此，本文以制造企业质量问题解决系统为切入点，从理论上深入研究这一实际存在但又不完善的系统。论文在梳理国内外质量管理和质量问题解决相关理论的基础上，结合制造企业多年的质量问题解决的实践，提出制造企业质量问题解决系统的理论框架；然后据此确定质量问题解决系统的运作模式和一般结构，包括系统基础平台、协同平台和组织管理平台；接着对质量问题解决系统的流程和模块进行设计和验证，同时探索质量问题解决系统与企业内部其他系统的协同；文章最后以SGMW为实证研究对象，分析其质量问题解决系统的现状和问题，并提出优化对策。本文作为一篇理论性质的研究论文，其研究的内容和结论都具有理论上的一般性。概括来讲，本论文的研究内容可以归纳为：提出制造企业质量问题解决系统的理论框架。具体来说，论文的创新点主要有：一、提出了制造企业质量问题解决系统的定义、原理、功能等；二、提出了制造企业质量问题解决系统的一般结构和运作模式；三、提出了制造企业质量问题解决系统的实现路径。这三个方面的内容是本论文的研究主体，也是本论文研究的难点所在。
[Abstract]:In the fierce market competition, the quality is the lifeline of the enterprise, and the quality level of the enterprise product determines the success or failure of the enterprise to a great extent. There are many theories and methods about quality management, quality control, such as lean production, six Sigma management, total quality management and so on. Many enterprises, especially manufacturing enterprises, have built their own quality management system to a certain extent. However, as an important subsystem of quality management system, quality problem solving system is often ignored by enterprises. In fact, the quality problem solving system actually exists in many manufacturing enterprises, and many enterprises are also consciously applying the system, because it is a subsystem of the quality management system. Is included in the quality management system. Because of this, the quality problem solving system is often ignored, especially in the theoretical research, the quality problem solving system research is very little. At present, the theories and methods of quality problem solving in the theoretical circle have the quality function to develop (QFD), innovation problem solving theory, (TRIZ), Taguchi method and so on. However, these theories and methods are not systematic and comprehensive, and have strong pertinence. But the scope is narrower and the application field is limited. Based on this, this paper takes the quality problem solving system of manufacturing enterprise as the breakthrough point, and deeply studies this practical but imperfect system in theory. On the basis of combing the relevant theories of quality management and quality problem solving at home and abroad, combined with the practice of quality problem solving in manufacturing enterprises for many years, the paper puts forward the theoretical framework of quality problem solving system for manufacturing enterprises. Then, the operation mode and general structure of the quality problem solving system are determined, including the system basic platform, the collaborative platform and the organization management platform. Secondly, the process and module of the quality problem solving system are designed and verified, and the cooperation between the quality problem solving system and other systems in the enterprise is explored at the same time. Finally, taking SGMW as the empirical research object, the paper analyzes the present situation and problems of its quality problem solving system, and puts forward the optimization countermeasures. As a theoretical research paper, the contents and conclusions of this paper are theoretically general. Generally speaking, the research content of this paper can be summarized as follows: put forward the theoretical framework of quality problem solving system of manufacturing enterprises. Specifically, the innovations of the thesis are as follows: first, the definition, principle and function of the quality problem solving system of manufacturing enterprises are put forward; second, the general structure and operation mode of the quality problem solving system of manufacturing enterprises are put forward. Thirdly, the realization path of quality problem solving system of manufacturing enterprise is put forward. The content of these three aspects is the main body of this paper, and also the difficulty of this paper.
【学位授予单位】：武汉理工大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F425;F203

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