胜利油田公司ERP项目后评价研究

发布时间：2018-12-11 08:41

【摘要】：随着信息化进程的不断加快,企业所面临的竞争环境也越来越残酷,因而希望通过信息化来加强企业管理,提升企业综合竞争实力,巩固企业竞争地位成为大势所趋,这就导致对ERP的投资越来越关注。就目前而言,我国的企业对ERP已经有了足够的重视,并取得了很大的成就,并且发展趋势也很乐观。但经过多年的发展仍然面临许多鱼待解决的问题,这些问题制约着ERP向更深与更高层次的提升。其中一个至关重要的环节就是如何科学、有效、合理的对ERP项目的应用成果进行评价,正确揭示ERP的使用情况。石化行业是我国经济基础的重要组成部分,我国具有代表性的石化企业,都已完成了ERP项目的建设,但与国外先进企业相比,我国石化行业的ERP应用效果仍存在一定的差距,而造成这种差距的一个重要原因就是我国石化行业企业在ERP项目实施完成后,缺乏有效的ERP项目后评价体系。本文综合运用了财务管理、项目管理、人力资源管理、战略管理等的相关理论对胜利油田公司ERP项目后评价进行了深入地分析,在分析过程中,运用了系统分析法、文献检索法、实证分析法、案例分析法等多种研究方法。论文在研究国内外各种ERP项目评价理论和方法的基础上,分析了ERP项目后评价的理论基础；在此上针对石化行业特点,建立了ERP项目后评价体系,提出一套ERP项目后评价驱动模型和具有可操作性的ERP项目后评价流程。最后,以胜利油田公司ERP项目为例,对提出的ERP项目后评价体系进行了实例分析和验证,并针对评价结果进行了分析,反馈给企业管理者,使企业根据自身的目标对行为进行修正,为企业进一步发展提供了建议。通过研究,构建了基于平衡计分卡的ERP项目后评价指标体系,从财务、客户、内部运营、学习与成长四个方面建立应用评价指标体系,来评价ERP的应用绩效,摆脱了从单一维度评价的劣势。在进行各个指标权重的设置时,综合运用专家综合评分法和层次分析法,减小了单纯使用主观评价的弊端,将定性分析与定量计算的进行了有机结合。运用模糊综合分析法判断矩阵的建立,将定性分析转换为定量计算,这就使得得出的结果可以量化,有效避免了以往评价结果模棱两可,无法衡量的弊端。采用所构建的ERP项目后评价体系对胜利油田公司这一油田企业的ERP系统实际应用效果进行分析,得出的评估结果与实际的应用效果相符,表明本文所提出的评价体系具有一定的科学性及参考价值。
[Abstract]:With the continuous acceleration of the information process, the competitive environment facing enterprises is becoming more and more cruel. Therefore, it is hoped to strengthen the management of enterprises, enhance the comprehensive competitive strength of enterprises and consolidate the competitive position of enterprises through information technology, which has become the general trend of the times. This leads to more and more attention to the investment in ERP. At present, Chinese enterprises have paid enough attention to ERP, and have made great achievements, and the development trend is very optimistic. But after years of development, there are still many problems to be solved by fish, which restrict the ERP to a deeper and higher level. One of the most important links is how to evaluate the application results of ERP project scientifically, effectively and reasonably, and reveal the usage of ERP correctly. The petrochemical industry is an important part of the economic base of our country. The representative petrochemical enterprises of our country have completed the construction of ERP projects, but compared with the foreign advanced enterprises, there is still a certain gap in the application effect of ERP in the petrochemical industry of our country. An important reason for this gap is the lack of an effective post-evaluation system for ERP projects in Chinese petrochemical industry enterprises after the implementation of the ERP project. In this paper, the financial management, project management, human resources management, strategic management and other related theories are used to analyze the post-evaluation of ERP project in Shengli Oilfield Company. In the process of analysis, the system analysis method is used. Literature retrieval, empirical analysis, case analysis and other research methods. On the basis of studying various theories and methods of ERP project evaluation at home and abroad, this paper analyzes the theoretical basis of post-evaluation of ERP project. According to the characteristics of petrochemical industry, a post-evaluation system of ERP project is established, a set of post-evaluation driving model of ERP project and an operable post-evaluation process of ERP project are put forward. Finally, taking the ERP project of Shengli Oilfield Company as an example, the post-evaluation system of the proposed ERP project is analyzed and verified, and the evaluation results are analyzed and fed back to the enterprise managers. Make the enterprise according to its own goals to modify the behavior, for the further development of the enterprise to provide suggestions. Through the research, this paper constructs the ERP project post-evaluation index system based on the balanced Scorecard, establishes the application evaluation index system from four aspects of finance, customer, internal operation, learning and growth, to evaluate the application performance of ERP. Get rid of the inferiority of evaluating from a single dimension. In setting the weights of each index, the expert comprehensive scoring method and the analytic hierarchy process are used synthetically to reduce the disadvantages of using the subjective evaluation only, and the qualitative analysis and the quantitative calculation are combined organically. The establishment of the judgment matrix of fuzzy comprehensive analysis method and the transformation of qualitative analysis into quantitative calculation can make the obtained results quantifiable and effectively avoid the disadvantages of ambiguity and incalculability of the previous evaluation results. The practical application effect of Shengli Oilfield Company's ERP system is analyzed by using the ERP project post-evaluation system, and the evaluation results are consistent with the actual application results. It shows that the evaluation system proposed in this paper has certain scientific and reference value.
【学位授予单位】：南京理工大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F270.7;F426.22

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