银行员工人格特质、职业倦怠与离职倾向的关系研究

发布时间：2018-06-08 06:21

本文选题：人格特质 + 职业倦怠　；参考：《天津师范大学》2014年硕士论文

【摘要】：员工离职问题是企业非常关注的问题,也是目前国内外人力资源管理领域的研究热点之一。企业内的高离职率,会直接影响到企业人才的稳定性,并增加企业的人力资源成本。随着社会经济的发展和银行业竞争的加剧,银行员工日渐遭受职业倦怠的困扰,银行也陷入严重的人才流失困境。本论文的研究目的是探讨银行员工人格特质(包括神经质、外倾性、开放性、宜人性、责任心五个维度)、职业倦怠(包括情绪衰竭、成就感降低、人格解体三个维度)对离职倾向的影响。采用问卷调查的研究方法,以三个量表为研究工具,分别是大五人格简式量表、职业倦怠调查普适量表和离职倾向量表。研究对象是商业银行的108名职员。结果发现： (1)大五人格特质中的神经质维度存在显著的性别差异,神经质和责任心维度存在显著的年龄差异、责任心维度存在显著的从业时间差异、宜人性维度存在显著的差异； (2)职业倦怠中的成就感降低维度存在显著的年龄差异,情绪衰竭和人格解体维度在从业时间存在显著差异； (3)大五人格中的神经质维度与离职倾向呈显著正相关,外倾性与离职倾向呈显著负相关； (4)职业倦怠中的情绪衰竭、人格解体和成就感降低维度都与离职倾向呈显著正相关。基于此,本文制定了相关的应对措施,为有效干预职业倦怠、降低离职倾向提供实践指导。
[Abstract]:The problem of employee turnover is very concerned by enterprises, and it is also one of the research hotspots in the field of human resource management at home and abroad. The high turnover rate will directly affect the stability of enterprise talents and increase the cost of human resources. With the development of social economy and the aggravation of banking competition, bank employees are increasingly suffering from job burnout, and banks are also in a serious brain drain dilemma. The purpose of this paper is to explore the personality traits of bank employees (including neuroticism). The influence of extroversion, openness, humanity, responsibility, burnout (including emotional exhaustion, reduced sense of achievement and depersonalization) on turnover intention. The questionnaire survey was conducted with three scales: the Big five Personality scale, the Job Burnout Survey scale and the turnover intention scale. The subjects were 108 employees of commercial banks. The results showed that: (1) there were significant gender differences in neuroticism dimension, age difference in neuroticism dimension and responsibility dimension, and significant difference in employment time in responsibility dimension. There were significant differences in the dimension of suitably human nature, significant age difference in the dimension of reduced sense of achievement in job burnout, and significant difference in age. There were significant differences between the dimensions of emotional exhaustion and depersonalization in their working time, the neuroticism dimension in Big five personality was significantly positively correlated with turnover intention, the extroversion dimension was negatively correlated with turnover intention, and the emotional exhaustion in job burnout. The dimensions of depersonalization and sense of achievement are significantly positively correlated with turnover intention. Based on this, this paper formulates relevant countermeasures to provide practical guidance for effective intervention of job burnout and reduction of turnover intention.
【学位授予单位】：天津师范大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F272.92;F832.33

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