A银行昆明分行基层员工绩效管理研究
发布时间：2019-05-16 20:03
【摘要】：基层员工是A银行昆明分行(以下简称“A银行”)面向顾客的窗口,其工作状态与水平,往往决定了银行的形象和活力。另一方面,基层员工是A银行发展的重要后备力量。通过良好的效绩管理,有利于基层员工作为后备力量能够顺利成长,’并逐步承担更重要的责任。同时,加强基层员工的绩效管理,还对A银行业务流程的持续改进与优化、竞争力的提升等都具有十分重要的意义。 为此,笔者通过在系统分析A银行现有员工绩效管理体系的基础上,对其所在的问题与挑战进行了研究和探讨。发现其在绩效计划、绩效辅导、绩效实施和绩效应用等阶段都需要进行优化与完善,才能更好地促进A银行基层员工绩效管理水平的进一步提升。在提出建议的过程中,笔者结合自身工作实际与经验重点关注如何设计合理的绩效计划、考核指标等；如何开展持续的、动态的绩效辅导,促进绩效管理的落实和不断优化；如何有效实施绩效评估,客观准确地获得绩效目标的达成情况；如何将绩效结果应用于员工的激励与约束,促进员工绩效水平的提高等,同时还对基层员工绩效管理保障措施进行了探讨。希望借此为A银行基层员工绩效管理工作提供可供借鉴的建议与意见。
[Abstract]:Grass-roots employees are A Bank Kunming Branch (hereinafter referred to as "A Bank") customer-oriented window, its working status and level, often determine the image and vitality of the bank. On the other hand, grass-roots employees are an important reserve force for the development of Bank A. Through good performance management, it is conducive to the smooth growth of grass-roots employees as a reserve force, 'and gradually assume more important responsibilities. At the same time, strengthening the performance management of grass-roots employees is also of great significance to the continuous improvement and optimization of Bank A business process and the promotion of competitiveness. Therefore, based on the systematic analysis of the existing employee performance management system of Bank A, the author studies and discusses its problems and challenges. It is found that it needs to be optimized and improved in the stages of performance planning, performance guidance, performance implementation and performance application in order to better promote the performance management level of the grass-roots staff of Bank A. In the process of putting forward suggestions, the author focuses on how to design reasonable performance plan, evaluation index and so on, how to carry out continuous and dynamic performance guidance, and how to promote the implementation and optimization of performance management. How to effectively implement performance evaluation and objectively and accurately obtain the achievement of performance objectives; How to apply the performance results to the incentive and restraint of employees and to promote the improvement of employees' performance level are also discussed, and the measures to guarantee the performance management of grass-roots employees are also discussed. I hope to provide suggestions and suggestions for the performance management of grass-roots staff in Bank A.
【学位授予单位】：云南大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F272.92;F832.3
本文编号：2478525
[Abstract]:Grass-roots employees are A Bank Kunming Branch (hereinafter referred to as "A Bank") customer-oriented window, its working status and level, often determine the image and vitality of the bank. On the other hand, grass-roots employees are an important reserve force for the development of Bank A. Through good performance management, it is conducive to the smooth growth of grass-roots employees as a reserve force, 'and gradually assume more important responsibilities. At the same time, strengthening the performance management of grass-roots employees is also of great significance to the continuous improvement and optimization of Bank A business process and the promotion of competitiveness. Therefore, based on the systematic analysis of the existing employee performance management system of Bank A, the author studies and discusses its problems and challenges. It is found that it needs to be optimized and improved in the stages of performance planning, performance guidance, performance implementation and performance application in order to better promote the performance management level of the grass-roots staff of Bank A. In the process of putting forward suggestions, the author focuses on how to design reasonable performance plan, evaluation index and so on, how to carry out continuous and dynamic performance guidance, and how to promote the implementation and optimization of performance management. How to effectively implement performance evaluation and objectively and accurately obtain the achievement of performance objectives; How to apply the performance results to the incentive and restraint of employees and to promote the improvement of employees' performance level are also discussed, and the measures to guarantee the performance management of grass-roots employees are also discussed. I hope to provide suggestions and suggestions for the performance management of grass-roots staff in Bank A.
【学位授予单位】：云南大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F272.92;F832.3
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