合肥市服务外包竞争力的比较研究

发布时间：2018-01-13 06:21

本文关键词：合肥市服务外包竞争力的比较研究　出处：《安徽大学》2017年硕士论文　论文类型：学位论文

更多相关文章： 服务外包 竞争力 比较研究 合肥市

【摘要】：合肥市作为我国服务外包示范城市之一,近年来服务外包产业发展迅速。但值得注意的是,就横向比较而言,合肥市与其他示范城市之间仍有不小的差距。因此研究该差距存在的原因并加以弥补很有必要。本文从合肥市服务外包发展的现状出发,提出发展过程中存在的问题,对合肥市服务外包影响因素及合肥市与其他服务外包示范城市竞争力进行实证比较分析,进而得出结论,并根据实证结果提出合肥市增强服务外包产业竞争力的针对性对策建议。实证分析结果表明合肥市尽管拥有较为丰富的人力资源和相关产业支持,但没有得到有效利用。在严重低于示范城市平均水平的经济发展水平、基础设施建设水平的影响下,合肥市服务外包竞争力水平偏弱。而合肥服务外包影响因素的实证分析也表明市场规模、服务业比重与服务外包竞争力之间呈正相关关系。为增强服务外包产业竞争力水平,本文从政府、行业、企业三个层面分别给出对策建议。全文包括六章节内容。第一章主要介绍选题背景、研究意义、国内外研究现状以及存在的创新与不足。第二章介绍服务外包相关基础概念和竞争力理论,为本文的阐述分析提供理论支持。第三章介绍合肥市服务外包发展现状与存在的问题,并在介绍其他示范城市服务外包发展现状后对比示范城市间服务外包产业的发展差距。第四章首先对"钻石"模型在服务外包业的适用进行改进,然后从改进后模型的五大指标中选取六大代表因素进行实证分析,进而研究其如何影响合肥市服务外包的发展。第五章首先细化改进后"钻石"模型竞争力评价指标,然后运用因子分析法实证分析合肥市与其他示范城市服务外包产业竞争力水平,最后根据排名结果找出合肥市服务外包发展差距所在。第六章根据前文实证研究成果得出研究结论,并从政府、行业、企业三方面提出提升合肥市服务外包竞争力的对策建议。
[Abstract]:Hefei is one of the demonstration cities of service outsourcing in China. In recent years, the service outsourcing industry has developed rapidly. But it is worth noting that, in terms of horizontal comparison. There is still a large gap between Hefei and other demonstration cities. Therefore, it is necessary to study the reasons for the gap and make up for it. Put forward the existing problems in the process of development, Hefei City service outsourcing factors and Hefei and other service outsourcing demonstration city competitiveness of empirical comparative analysis, and then reached a conclusion. According to the empirical results, the paper puts forward some countermeasures and suggestions to enhance the competitiveness of service outsourcing industry in Hefei. The empirical results show that Hefei has abundant human resources and related industry support. However, it has not been effectively utilized. Under the influence of the level of economic development and the level of infrastructure construction, which is seriously lower than the average level of the demonstration city. The competitiveness level of Hefei service outsourcing is weak, and the empirical analysis of the influencing factors of Hefei service outsourcing also shows the market scale. There is a positive correlation between the proportion of service industry and the competitiveness of service outsourcing. In order to enhance the competitiveness of service outsourcing industry, this paper starts from the government and industry. The thesis includes six chapters. The first chapter mainly introduces the background of the topic and the significance of the research. Domestic and foreign research status and existing innovations and shortcomings. Chapter two introduces the basic concepts of service outsourcing and competitiveness theory. The third chapter introduces the current situation and existing problems of service outsourcing in Hefei. After introducing the current situation of service outsourcing in other demonstration cities, the paper compares the development gap of service outsourcing industry between demonstration cities. Chapter 4th first improves the application of "diamond" model in service outsourcing industry. Then six representative factors are selected from the five indexes of the improved model for empirical analysis. Then it studies how it affects the development of Hefei service outsourcing. Chapter 5th firstly refines the improved "diamond" model competitiveness evaluation index. Then using factor analysis empirical analysis of Hefei and other demonstration cities of service outsourcing industry competitiveness level. Finally, according to the ranking results to find out the gap in the development of service outsourcing in Hefei. 6th chapter according to the previous empirical research results to draw conclusions, and from the government, industry. Three aspects of enterprises proposed to improve the competitiveness of Hefei City service outsourcing countermeasures.
【学位授予单位】：安徽大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F752.68

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