中印承接服务外包竞争力比较

发布时间：2018-01-26 05:48

本文关键词： 中国印度服务外包竞争力　出处：《广西大学》2015年硕士论文　论文类型：学位论文

【摘要】：本文通过梳理服务外包的相关理论,对比分析了中印服务外包承接的现状,并用RCA指数对两国综合竞争力水平进行了测算。之后,从人力资源和制度的角度定性与定量相结合地探讨了中印服务外包承接竞争力差异形成的原因,并相应提出了提升我国服务外包可持续竞争力的政策建议。本文的结论如下：1.根据中印服务外包承接的现状对比,在市场规模上,中国已是仅次于印度的服务外包承接大国；在业务类型上,中国从事的主要为低附加值的ITO业务,而印度从事的主要为处于中高端的ITO和BPO业务；在市场主体上,无论从规模、收入、资质等方面,中国企业的竞争力远低于印度；2.根据RCA指数显示,相比于印度,中国服务外包承接的综合竞争力处于弱势,但差距在不断缩小。3.在影响服务外包竞争力的要素对比中,从人力资源的角度,中国在人力储量上具有比较优势,而在人力成本、人才质量、人才管理上具有相对劣势；立足于非正式制度层面,相比于印度,中国国内的消费者十分缺乏服务意识；立足于正式制度.层面,中印服务业开放的制度环境都在不断优化,但侧重点不同；在知识产权制度上,相比于印度,中国的立法已逐渐趋于完善,但执法力度不够；在政策支持上,中国的产业政策环境相对完善,但贸易政策环境相对滞后；在制度变动所带来的机遇上,中国的机遇更多,前景更被看好；4.根据模型协整检验结果得,在长期,中国服务外包承接的可持续竞争力来自于：人才质量、国内服务消费习惯与理念、服务业开放的制度环境、服务外包企业的人力资源管理制度、产业政策和贸易政策支持；印度服务外包承接的可持续竞争力来自于：国内服务消费习惯与理念、服务外包企业的人力资源管理制度、产业政策和贸易政策支持；5.在政策建议上,借鉴于印度,中国还需加快转变国内服务消费理念、逐步构建能够发挥人力优势的相关制度、完善知识产权制度和政策体系。
[Abstract]:Through combing the relevant theories of service outsourcing, this paper compares and analyzes the current situation of service outsourcing between China and India, and calculates the level of comprehensive competitiveness of the two countries with RCA index. From the perspective of human resources and system, this paper discusses the reasons of the difference of service outsourcing competitiveness between China and India from the perspective of qualitative and quantitative analysis. And the corresponding policy recommendations to enhance the sustainable competitiveness of service outsourcing in China. The conclusion of this paper is as follows: 1. According to the status quo of service outsourcing between China and India, in the market scale. China is second only to India in service outsourcing. In terms of business types, China is mainly engaged in low-value-added ITO business, while India is mainly engaged in the high-end ITO and BPO business; In the market, the competitiveness of Chinese enterprises is much lower than that of India in terms of scale, income, qualification and so on. 2. According to RCA index, compared with India, the comprehensive competitiveness of service outsourcing in China is in a weak position, but the gap is narrowing continuously. From the point of view of human resources, China has comparative advantages in human resources reserves, but relative inferiority in manpower cost, talent quality and talent management. Based on the informal institutional level, compared with India, China's domestic consumers are very lack of service awareness; Based on the formal system. At the same time, the opening system environment of China and India service industry is constantly optimized, but the emphasis is different; In the intellectual property system, compared with India, China's legislation has been gradually improved, but the law enforcement is not enough; In terms of policy support, China's industrial policy environment is relatively perfect, but the trade policy environment is relatively lagging behind; On the opportunity brought by the system change, China has more opportunities and better prospects. 4. According to the results of model cointegration test, in the long run, the sustainable competitiveness of service outsourcing in China comes from: talent quality, domestic service consumption habits and concepts, and the open system environment of service industry. Human resource management system, industrial policy and trade policy support of service outsourcing enterprises; The sustainable competitiveness of service outsourcing in India comes from: domestic service consumption habits and concepts, human resource management system of service outsourcing enterprises, industrial policy and trade policy support; 5. In terms of policy recommendations, China should also speed up the transformation of the concept of domestic service consumption, build up relevant systems that can bring human advantages into full play, and perfect the intellectual property system and policy system.
【学位授予单位】：广西大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F752.68;F753.51

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