河北盾石商贸公司业务流程再造研究

发布时间：2018-03-22 01:10

本文选题：流程再造　切入点：销售　出处：《燕山大学》2015年硕士论文　论文类型：学位论文

【摘要】：流程问题得不到及时妥善解决,企业的可持续发展必然会受到影响,甚至导致企业的破产消亡。因此,要生存、要发展,企业必须要有所改变,而改变的途径之一就是对企业进行业务流程再造。本研究通过对相关的理论和国内外研究成果进行归纳和总结,为本文的研究提供理论借鉴,河北盾石商贸公司作为贸易类型的企业,随着企业的发展和内外部环境的变化,公司的部分流程已经不适合目前实际情况的需要,阻碍了自身发展,本文通过对盾石商贸公司现有的主要业务流程进行梳理和分析,提出现有流程存在的不足,进而对相关流程进行再造。本文首先提出了本文研究的主要问题及意义,说明论文的结构安排和研究方法,界定相关研究概念,并归纳了业务流程再造的相关理论,阐述业务流程再造理论的思想、再造的步骤与方法等。在此基础上,本文对盾石商贸公司业务流程的现状进行了分析,包括公司简介,公司现有主要业务流程,流程中存在的问题分析,包括一线业务员控制过多资源,采购工作未发挥起有效的承接作用,供应商管理较为粗放,售后服务中部门协作效率低下等。通过对问题进行分析,本文提出了盾石商贸公司业务流程再造的对策,通过对流程问题进行分析,本章提出了相关的解决对策。同时,本文提出了盾石商贸公司业务流程再造的对策的相关保障,主要是建立风险控制中心,强调全员参与和注重流程方案在员工中的推广和培训等。
[Abstract]:If the process problem is not solved properly and timely, the sustainable development of the enterprise will inevitably be affected and even lead to the bankruptcy of the enterprise. Therefore, in order to survive and develop, the enterprise must change. One of the ways to change is to carry out business process reengineering. As an enterprise of trade type, with the development of enterprises and changes in internal and external environment, some of the company's processes are no longer suitable for the needs of the current actual situation, hindering its own development. By combing and analyzing the existing main business processes of shield stone trading company, this paper points out the shortcomings of the existing processes, and then reengineering the related processes. Firstly, this paper puts forward the main problems and significance of this paper. This paper explains the structure arrangement and research methods of the thesis, defines the related research concepts, summarizes the relevant theories of business process reengineering, expounds the ideas, steps and methods of business process reengineering. This paper analyzes the current situation of the business process of the shield stone trading company, including the company profile, the main business processes of the company, and the problems existing in the process, including the control of excessive resources by the front-line salesmen. The procurement work has not played an effective role in undertaking, the supplier management is relatively extensive, the department cooperation efficiency in after-sales service is low, and so on. Through the analysis of the problems, this paper puts forward the countermeasures of business process reengineering of shield stone trade company. Through the analysis of the process problems, this chapter puts forward the relevant countermeasures. At the same time, this paper puts forward the protection of the countermeasures of the business process reengineering of the shield stone trading company, which is mainly to establish the risk control center. Emphasis on staff participation and focus on process programs in staff promotion and training.
【学位授予单位】：燕山大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F721

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