华雅国际大酒店基层员工流失现状及应对策略研究

发布时间：2018-04-02 09:31

本文选题：酒店　切入点：满意度　出处：《南华大学》2015年硕士论文

【摘要】：近年来,我国酒店业发展迅速,酒店数量、质量、经营规模、营业收入、从业人员数量等方面均快速增长,但日益严重的人员流失,直接影响酒店的经营状况、导致酒店操作技能和管理经验的滑坡、严重影响酒店的工作效率和顾客忠诚度,并对酒店基层员工产生负面示范效应,影响人员管理、培训效果和人员凝聚力,给酒店人力资源管理带来了不小的难题,甚至成为了酒店长远发展的现实瓶颈。因此,笔者以华雅国际大酒店为实例,在学习研究国内外相关学术成果的基础上,通过员工满意度调查问卷等方法,从环境因素、职业因素、个人因素等方面归纳其人员流失的成因,并提出一些有针对性的员工流失控制策略,以期达到降低员工流失率,节约酒店人资成本,从而提升酒店服务质量和经济效益的目的。通过分析论证,笔者发现华雅国际大酒店行业人力资源管理中存在的诸如档案管理混乱、合适管理人才缺乏、薪酬体系不合理、职业发展前景不明晰、沟通渠道不畅等问题,建议酒店在实施人本管理、改善组织结构、优化行业环境等方面做出积极努力,使员工始终保持一种积极、乐观、勤奋、奉献的精神状态,以提升员工忠诚度。
[Abstract]:In recent years, the hotel industry in our country has developed rapidly, such as the quantity, quality, scale of operation, business income, number of employees, etc. Leading to the decline of hotel operation skills and management experience, which seriously affects the work efficiency and customer loyalty of the hotel, and has a negative demonstration effect on the basic staff of the hotel, and affects the management of the staff, the training effect and the cohesion of the staff. It has brought not small problems to hotel human resource management, and has even become the realistic bottleneck of the hotel's long-term development. Therefore, the author takes Huaya International Hotel as an example, on the basis of studying and studying the relevant academic achievements at home and abroad, Through employee satisfaction questionnaire and other methods, this paper concludes the causes of staff turnover from environmental factors, professional factors, personal factors, and puts forward some targeted staff turnover control strategies in order to reduce the staff turnover rate. The purpose of saving the human capital cost of the hotel and improving the service quality and economic benefit of the hotel. Through the analysis and demonstration, the author finds that the human resource management in the international hotel industry of Huaya is in such confusion as file management and lack of suitable management talents. The salary system is unreasonable, the career development prospect is not clear, the communication channel is not smooth and so on. It is suggested that the hotel should make positive efforts in implementing people-oriented management, improving the organizational structure, optimizing the industry environment, and so on, so that the employees can always maintain a positive attitude. Optimism, diligence and dedication to improve employee loyalty.
【学位授予单位】：南华大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F272.92;F719.2

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