宁波保税区管委会企业服务流程优化研究

发布时间：2018-06-13 07:55

本文选题：企业服务 + 流程优化　；参考：《宁波大学》2015年硕士论文

【摘要】：业务流程优化(简称BPI)最早应用于改进企业工作流程,提高企业工作效率,实践证明该理论的运用具有良好的效果,后来扩展应用到其他领域,对于提高政府的管理水平也有积极的参考意义。全球经济一体化进程的加快和国内经济形势的不稳定性,使我国经济特殊监管区域面临一定的挑战,传统的政府管理体制和流程已不适应现代技术和管理理念。针对经济特殊区域政府来说招商引资、服务企业就是生命线,唯有服务好企业,区域才能保持竞争力。本文通过文献查阅,了解业务流程优化的相关理论基础;通过调查问卷访问企业,了解企业对流程优化前后的满意度;通过访谈,了解政府内部对流程优化的存在问题和解决方法。本文首先阐述流程优化的相关理论,特别分析了流程优化与电子政务的关系,流程优化的技术方法。然后介绍宁波保税区的具体情况,分析保税区企业服务传统流程的情况及问题,指出传统流程优化的必要性。接下来选取了企业注册登记、项目审批、经营上报3个主要流程,采用适合保税区管委会实际的ESIA方法对这3个主要流程重点进行优化分析和实施,通过普通Petri网模型得到优化前后的流程时间对比。最后建立企业满意度评价指标体系,采用AHP层次分析法和模糊综合评价法对优化后得到的企业满意度数据进行评价,并提出有关结论和建议。本文旨在通过宁波保税区企业服务流程优化的案例,将流程优化理论运用到政府的管理实践中,为地方政府尤其是经济特殊区域政府提供一定的参考价值
[Abstract]:Business process optimization (BPI) was first applied to improve enterprise workflow and improve enterprise work efficiency. Practice has proved that the application of this theory has a good effect, and later expanded to other fields. Also has the positive reference significance to the enhancement government's management level. With the acceleration of the process of global economic integration and the instability of domestic economic situation, China's special economic regulatory region is facing certain challenges. The traditional government management system and process have not adapted to modern technology and management concepts. For the special regional government, the service enterprise is the lifeline. Only by serving the enterprise well, the region can maintain its competitiveness. This article through the literature review to understand the relevant theoretical basis of business process optimization; through questionnaires to visit enterprises to understand the enterprise before and after process optimization satisfaction; through interviews, Understand problems and solutions to process optimization within the government. In this paper, the related theories of process optimization are introduced, especially the relationship between process optimization and e-government, and the technical methods of process optimization. Then it introduces the specific situation of Ningbo bonded area, analyzes the situation and problems of traditional process of enterprise service in bonded area, and points out the necessity of traditional process optimization. Then we select the three main processes of enterprise registration, project approval and management reporting, and adopt the ESIA method, which is suitable for the management committee of the bonded area, to optimize the analysis and implementation of these three main processes. The comparison of flow time before and after optimization is obtained by using common Petri net model. Finally, the evaluation index system of enterprise satisfaction is established. AHP and fuzzy comprehensive evaluation method are used to evaluate the data of enterprise satisfaction after optimization, and some conclusions and suggestions are put forward. The purpose of this paper is to apply the theory of process optimization to the management practice of the government through the case of enterprise service flow optimization in Ningbo bonded area, and to provide some reference value for local governments, especially the governments of special economic regions.
【学位授予单位】：宁波大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F279.27;F752.8

【参考文献】