CE公司业务经理胜任力评价体系构建及提升对策研究

发布时间：2018-06-27 03:47

本文选题：业务经理 + 胜任力　；参考：《南京师范大学》2015年硕士论文

【摘要】：随着经济全球一体化的发展,企业经济环境发生巨大变化,企业面临的管理环境也发生革命性变化,企业之间的竞争愈发激烈,经营环境面临更多的不确定性。在企业管理中,管理人员的素质如何,已经成为企业保证其竞争力的关键所在。CE公司作为一家集“贸、工、技、金”于一体的国有外贸企业,致力于国际及国内工程承包项目和成套设备及其他产品的进出口业务。近几年,CE公司为顺应企业发展需要,提升管理水平,稳健提升业务经理能力和素质显得尤为重要。本文以业务经理为研究对象旨在通过构建业务经理胜任力评价体系,以提升业务经理的管理素质和能力,满足业务发展需要,有力推动企业前行。首先,本文对胜任力相关理论进行综述。其次,从企业发展战略出发,设定岗位职责,通过问卷调查法探讨CE公司业务经理胜任力现状,分析业务经理胜任力存在的问题；采用文献综述法、专家意见法、行为事件访谈法等确定初始胜任力要素；通过对CE公司业务经理胜任力问卷调查数据进行项目分析和因素分析,明确胜任力评价体系因子,构建起CE公司业务经理胜任力评价体系。同时,采用360评价法对CE公司10名业务经理胜任力现状进行评价,通过调查结果评判胜任力评价体系的精准性。最后,胜任力评价体系在企业发展战略中的应用,主要通过选拔与招聘、组织培训和绩效考核三个方面实施；此外,从管理能力、创新能力、沟通能力三个方面提出了CE公司业务经理胜任力提升对策。本文在理论上丰富了胜任力相关内容；在实践上对CE公司业务经理胜任力提升具有实际指导作用,本文研究结论对于同类企业业务经理胜任力的建设方面具有一定的借鉴作用。
[Abstract]:With the development of global economic integration, the enterprise economic environment has undergone tremendous changes, and the management environment faced by enterprises has also undergone revolutionary changes. The competition between enterprises is becoming increasingly fierce, and the business environment is facing more uncertainty. In enterprise management, the quality of the management personnel has become the key for enterprises to ensure their competitiveness. Ce Company, as a state-owned foreign trade enterprise integrating "trade, industry, technology and gold", Committed to international and domestic engineering projects and complete sets of equipment and other products import and export business. In recent years, in order to meet the needs of enterprise development, improve the level of management, steadily improve the ability and quality of business managers, it is particularly important. The purpose of this paper is to set up a business manager competence evaluation system to improve the management quality and ability of business managers, to meet the needs of business development, and to promote enterprises to move forward. First of all, this paper summarizes the theory of competency. Secondly, starting from the enterprise development strategy, setting up the post responsibility, discussing the current situation of the competence of the business manager of CE company by questionnaire, analyzing the problems of the competence of the business manager, adopting the literature review method, the expert opinion method, Conduct event interview method to determine the initial competency elements, through the CE company business manager competency questionnaire data project analysis and factor analysis, clear competency evaluation system factors, Build CE company business manager competency evaluation system. At the same time, the competency status of 10 business managers in CE Company was evaluated by 360 evaluation method, and the accuracy of competency evaluation system was evaluated by the result of investigation. Finally, the application of competency evaluation system in enterprise development strategy, mainly through the selection and recruitment, organizational training and performance evaluation, in addition, from the management ability, innovation ability, Three aspects of communication skills put forward CE company business manager competency promotion countermeasures. This paper enriches the relevant contents of competency in theory and provides practical guidance for CE company to enhance the competence of business managers in practice. The conclusion of this paper has a certain reference for the construction of competence of business managers in the same kind of enterprises.
【学位授予单位】：南京师范大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F272.92;F752.6

【相似文献】