工行安康分行一线员工培训体系改进研究

发布时间：2018-04-23 12:06

本文选题：工商银行 + 一线员工　；参考：《西安工业大学》2017年硕士论文

【摘要】：企业的可持续发展离不开人才作为支撑和保障,现代商业银行的竞争归根结底是人才的竞争,培训工作是人才培养和可持续竞争的一项重要内容,一支高素质的专业人才队伍需要依托一套完整的培训体系打造。中国工商银行安康分行是工行系统内的一家二级分行,自2006年工行股改上市以来结合自身经营发展目标构建培训体系至今已运行10余年,现有的培训体系已不能有效满足该行各项业务快速发展的需要以及广大一线员工的职业发展需求。如何通过先进理论支撑,改进中国工商银行现有培训体系,是中国工商银行安康分行现阶段精细化管理工作中亟待解决的问题。本文通过文献研究、调查问卷、个别访谈等方法,首先从理论上构建出一个理想的培训体系,进而紧密结合中国工商银行安康分行培训体系实际运营情况,分析查找出存在的短板和缺陷,以完善安康分行一线员工培训体系为研究目标,运用相关理论研究分析员工培训需求并制定培训计划,完善现有的培训师资、培训课程、培训制度、考核管理等培训单元,制定出有效的改进方案,并努力在实践中以点带面推进方案落实。中国工商银行安康分行经营发展主要依托代理当地财政业务,并且相较于同业国有商业银行来说,营业网点总量偏少,员工数量较少,员工年龄结构老化且转岗常态化,近5年新入行大学生员工逐年增多且对个性化培训需求更加丰富.同时本文所提出的关于培训体系改进的意见、方法和措施,能够为工行陕西省分行系统内其他二级分行及同业银行提供相同问题的有效参考。
[Abstract]:The sustainable development of enterprises can not be separated from the support and guarantee of talents. The competition of modern commercial banks is, in the final analysis, the competition of talents, and the training work is an important content of talent training and sustainable competition. A high-quality professional team needs to rely on a complete training system to build. The Industrial and Commercial Bank of China (ICBC) Ankang Branch is a secondary branch of ICBC system. Since ICBC shares were listed in 2006, the training system has been running for more than 10 years in combination with its own business development objectives. The existing training system can not meet the needs of the rapid development of the bank's business and the professional development needs of the staff. How to improve the current training system of ICBC through advanced theory is an urgent problem to be solved in the detailed management of ICBC Ankang Branch at the present stage. Through literature research, questionnaire, individual interviews and other methods, this paper first constructs an ideal training system theoretically, and then closely combines the actual operation of the training system of Industrial and Commercial Bank of China (ICBC) Ankang Branch. This paper analyzes and finds out the shortcomings and defects, takes improving the training system of the front line staff of Ankang Branch as the research goal, studies and analyzes the training needs of the staff by using the relevant theory, and formulates the training plan, and perfects the existing training teachers and training courses. Training system, assessment management and other training modules, to develop effective improvement programs, and strive to promote the implementation of the program in practice. Industrial and Commercial Bank of China (ICBC) Ankang Branch mainly relies on acting local financial business, and compared with the state-owned commercial banks, the total number of business outlets is on the low side, the number of employees is relatively small, the age structure of employees is aging and the transition to jobs is regularized. In the past five years, the number of new college students is increasing year by year and the demand for individualized training is more abundant. At the same time, the suggestions, methods and measures on the improvement of the training system presented in this paper can provide an effective reference for other secondary branches and interbank banks in the system of Shaanxi Branch of ICBC.
【学位授予单位】：西安工业大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F832.33

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