XX银行软件项目需求管理改进研究

发布时间：2018-05-27 15:42

本文选题：需求管理 + 银行软件项目　；参考：《中央民族大学》2017年硕士论文

【摘要】：在科技与金融高速发展的今天,国内银行业业务发展已经到了成熟期,国有四大商业银行、股份制商业银行、城市商业银行以及农村商业银行等各类银行的业务存在很大的同质性,业务品种没有太大的差异。在这种环境下银行业的竞争,主要体现在服务模式以及服务质量上,银行业的服务质量很大一部分取决于银行软件系统对其业务的支持。而一个银行软件系统的质量就取决于该银行科技部门的项目管理能力以及软件厂商的服务能力,因此,银行科技部门需选择合适的服务厂商。XX银行成立于1998年12月,是内蒙古自治区最早成立的股份制商业银行,前身为XH市商业银行,2007年9月经中国银监会批准更名为XX银行。目前XX银行进行软件项目需求管理时,未对需求进行分类管理,所有需求共用同一套流程等,且外包厂商管理不利,这使得项目效率低下,成本、进度、质量都不能得到有效的控制。本文以软件需求管理理论为基础,对XX银行软件项目需求管理问题进行了分析研究。论文主要内容如下:(1)介绍了 XX银行的基本情况,并以存款利率设置、贸易金融平台、银企直联等软件系统的建设为例阐述了XX银行软件项目需求管理的现状。(2)系统分析了XX银行软件项目需求管理存在的问题及原因,包括:需求分类管理问题、需求管理流程问题、需求外包厂商管理问题等。(3)参考目前同业之间的先进经验,以需求管理理论为基础,针对XX银行的上述需求管理问题提出了相应的解决方案:按照需求规模大小将需求分成A、B、C三类;针对不同类别提出了相应的需求管理流程改进方案;并根据项目特点给出了外包厂商的服务模式。(4)从项目成本、进度、质量三个方面对改进方案的实施效果进行了分析,并对行内的相关人员进行了访谈,访谈结果进一步说明了改进方案的有效性。本文希望通过这些工作来帮助XX银行建立合理的软件项目需求管理方案,同时为同业发展提供一定程度上的借鉴意义。
[Abstract]:With the rapid development of science, technology and finance, the development of domestic banking business has reached a mature stage. Four state-owned commercial banks, joint-stock commercial banks, Urban commercial banks and rural commercial banks and other banks have great homogeneity, business types are not too different. In this environment, the competition of the banking industry is mainly reflected in the service mode and service quality. The service quality of the banking industry depends in large part on the support of the banking software system to its business. And the quality of a bank software system depends on the project management capability of the bank's technology department and the service capability of the software manufacturer. Therefore, the bank technology department needs to select the appropriate service provider. Xx Bank was established in December 1998. Is the earliest joint-stock commercial bank established in Inner Mongolia Autonomous region, formerly XH City Commercial Bank, China Banking Regulatory Commission approved to change its name to XX Bank in September 2007. At present, when XX Bank carries out software project requirement management, it does not classify the demand management, all the requirements share the same set of processes, and the outsourcing manufacturer is not good at managing, which makes the project inefficient, cost, schedule, etc. Quality can not be effectively controlled. Based on the theory of software requirement management, this paper analyzes and studies the problem of software project requirement management in XX Bank. The main contents of the paper are as follows: (1) introduced the basic situation of XX Bank, and set the deposit interest rate, trade finance platform, This paper expounds the current situation of software project requirement management in XX bank and analyzes the problems and causes of the requirement management of XX bank software project, including: requirement classification management. Demand management process problem, demand outsourcing vendor management problem, etc.) referring to the current advanced experience between the industry, based on demand management theory, According to the demand management problem of XX Bank, the corresponding solutions are put forward: according to the demand scale, the demand is divided into three categories, and the corresponding demand management process improvement scheme is put forward for different types. According to the characteristics of the project, the service mode of outsourcing manufacturer is given. (4) the implementation effect of the improved scheme is analyzed from three aspects of project cost, progress and quality, and the relevant personnel in the industry are interviewed. The results of the interview further demonstrate the effectiveness of the improved scheme. This paper hopes to help XX Bank to establish a reasonable software project demand management scheme through these works, and to provide some reference for the development of the same industry.
【学位授予单位】：中央民族大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F832.33

【相似文献】