基于团队绩效评估的签派班组人员配置研究

发布时间：2018-02-28 20:44

本文关键词： 班组人员配置模糊层次分析法团队绩效熵值法 K均值聚类分析可视化　出处：《中国民用航空飞行学院》2017年硕士论文　论文类型：学位论文

【摘要】：作为航空公司运控中心这一核心调度指挥部门的关键团队,飞行签派员班组决定着每次航班执行的签派放行及航班安全。航空公司签派班组人员的配置是否合理、签派员队伍综合能力的高低直接决定了航空公司运行品质和公司效益的高低。因此,提高签派队伍整体综合能力、科学合理的配置班组人员是促进航空公司运行安全和健康发展的重要抓手。本文首先分析了航空公司对签派班组人员配置及签派员个人综合能力的评估现状,研究了航空公司在对签派员班组人员配置及签派员个人能力考核过程中存在的问题,并针对存在的问题提出了本文的研究思路。其次,在对航空公司运控一线进行调研的基础上构建签派员个人能力及签派员班组绩效评估指标体系。运用层次分析法和熵值法相结合的方法确立签派员个人能力评估指标的综合权重并构建签派员个人能力评估模型。以模糊层次分析法为主要建模方法确立签派员班组绩效评估指标的权重,并建立签派员班组绩效评估模型。再次,利用莫里诺社会测量法对签派员的人际关系能力进行测量,结合签派员人际关系能力指标和签派员个人能力指标采用K-means聚类分析法对成员类型进行界定并对签派员班组成员进行筛选,进而实现签派员班组人员的配置。根据签派员班组绩效评估结果的高低及班组内部成员的满意程度对签派员班组人员的配置合理性进行检验,进一步优化签派员班组人员的配置。最后,以四川航空运控中心放行签派员为例,验证了本文构建的相关评估模型的可行性。从软件工程的思想出发,结合签派员班组人员配置、签派员个人能力评估及签派员班组绩效评估的实际需求,完成了签派员班组人员配置系统的功能设计及开发并运用雷达图可视化方法实现评估结果的可视化呈现。本文研究工作的完成,有助于航空公司通过对签派员个人能力的合理评估进而实现签派员班组人员的合理配置。通过科学合理的班组绩效考核使航空公司在保障航班安全的前提下实现签派员班组绩效的最大化,同时也为签派员相关培训计划的制定提供了理论依据。
[Abstract]:As the key team of the core dispatch and command department, the flight dispatcher team decides the signing release and flight safety of each flight. The comprehensive ability of the signing and dispatching team directly determines the running quality and the company benefit of the airline company. Therefore, to improve the overall comprehensive ability of the signing and dispatching team, The scientific and reasonable allocation of team personnel is an important grasp to promote the safe and healthy development of airline operation. Firstly, this paper analyzes the present situation of the airline's assessment of the staffing of the assigned team and the comprehensive ability of the individual dispatcher. This paper studies the problems existing in the process of personnel allocation and personal ability assessment of the dispatching teams of airline companies, and puts forward the research ideas of this paper in the light of the existing problems. Secondly, On the basis of investigation and investigation of airline operation control line, this paper constructs the evaluation index system of the individual ability of dispatcher and the team and team of dispatcher, and establishes the evaluation of personal ability of dispatcher by the method of combining AHP and entropy method. Based on the fuzzy analytic hierarchy process (AHP) as the main modeling method, the weight of the performance evaluation index of the dispatcher team is established. Thirdly, we use Morino social measurement method to measure the interpersonal ability of the dispatcher. Combined with the interpersonal relationship index and the personal ability index, K-means cluster analysis was used to define the member types and to screen the members of the dispatch team. According to the results of the performance evaluation and the satisfaction of the internal members of the team, the rationality of the deployment of the team members is tested. Finally, taking Sichuan Aviation Transportation Control Center as an example, the feasibility of the related evaluation model is verified. According to the actual needs of the personal ability evaluation and the performance evaluation of the sending team, the actual needs of the personnel team, the personal ability evaluation and the performance evaluation of the sending staff team should be taken into account. In this paper, the function design and development of the assigned team staffing system are completed, and the visual presentation of the evaluation results is realized by using the method of radar image visualization. It is helpful for the airline to realize the rational allocation of the staff through the rational evaluation of the individual ability of the dispatcher and the scientific and reasonable performance appraisal of the shift so that the airline can realize the flight safety under the premise of ensuring the flight safety. Maximize team performance, At the same time, it also provides the theoretical basis for the formulation of the relevant training plan.
【学位授予单位】：中国民用航空飞行学院
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F562.6

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