沈阳地铁集团有限公司运营分公司绩效管理研究

发布时间：2018-03-01 11:23

本文关键词： 地铁集团绩效管理关键绩效指标　出处：《燕山大学》2013年硕士论文　论文类型：学位论文

【摘要】：沈阳地铁集团有限公司运营分公司(以下简称运营分公司)成立于2010年4月21日，隶属于沈阳地铁集团有限公司，是承担沈阳市城市快速轨道交通建设和运营管理的大型国有独资公司。运营分公司从成立至今，经过3年多的发展整合，其相关管理体系及相应制度已日趋完善。但是作为企业内部管理核心的人力资源管理，尤其是绩效管理制度还存在着很多问题，在提高企业凝聚力、提升企业竞争力方面还显得不够成熟。目前，关于地铁行业绩效管理的研究相对较少，且研究不够具体、全面。本文基于运营分公司的绩效管理状况，运用现代绩效理论及工具深入剖析运营分公司绩效管理运作中存在的不足之处，针对绩效管理中的具体问题及结合公司发展战略要求，通过调查研究、分析的方法提出关于运营分公司绩效管理有关改进的措施。其中绩效管理方案总则是整个绩效管理方案提纲挈领部分，，从管理的目的、原则、适用范围、考核周期、相关组织机构、考核对象与考核关系等方面加以论述。公司绩效考核指标体系设计主要论述了方案具体使用的考核办法及考核指标的权重分配比例问题。绩效管理流程主要论述了季度/半年度和年度绩效考核在不同时间结点需要完成的既定绩效考核步骤。绩效结果运用、绩效结果反馈则是注重合理运用绩效结果，以达到绩效管理不断改进的最终目的。绩效申诉是绩效管理中的一种监督约束机制，可以很好的解决绩效考核中的考核与被考核双方的矛盾。
[Abstract]:Shenyang Metro Group Co., Ltd. operating branch (hereinafter referred to as operating branch) was established in April 21st 2010, under the Shenyang Metro Group Co., Ltd. It is a large state-owned sole proprietorship company which is responsible for the construction and operation management of Shenyang urban rapid rail transit. The operating branch has been developed and integrated for more than three years since its establishment. However, as the core of internal management, human resource management, especially the performance management system, still has many problems, which improve the cohesion of enterprises. To improve the competitiveness of enterprises is not mature enough. At present, the research on the performance management of subway industry is relatively few, and the research is not specific and comprehensive. Using modern performance theory and tools to analyze the shortcomings in the operation of performance management of branch companies, aiming at the specific problems in performance management and combined with the requirements of the company's development strategy, through investigation and research, The method of analysis puts forward the measures to improve the performance management of the operating branch. The general principle of the performance management scheme is the outline of the whole performance management plan, from the management purpose, principle, applicable scope, appraisal cycle, relevant organization, The design of the performance appraisal index system of the company mainly discusses the evaluation method of the concrete use of the scheme and the distribution of the weight of the appraisal index. The performance management process mainly discusses the problem of the distribution of the weight of the evaluation index. The established performance appraisal steps needed to be completed at different time points of quarterly / semi-annual and annual performance appraisal are given. Performance result feedback is to pay attention to the rational use of performance results in order to achieve the ultimate goal of continuous improvement of performance management. Performance complaint is a kind of supervision and constraint mechanism in performance management. It can solve the contradiction between the performance appraisal and the two sides.
【学位授予单位】：燕山大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F572.6

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