基于平衡计分卡的Q机场绩效评价体系研究

发布时间：2018-03-04 18:15

本文选题：平衡计分卡　切入点：绩效评价　出处：《中国海洋大学》2012年硕士论文　论文类型：学位论文

【摘要】：机场作为衔接民航运输市场供给和需求间的纽带，是我国民航的重要组成部分之一。根据国务院批准的民航体制改革方案，，我国各地的机场进行属地化管理的改革，实现机场企业化经营以及资源共享，有利于形成建设和发展机场的管理体制。对我国机场业而言，我国机场企业化改革是一次深刻的历史性变革，从此以后我国机场的企业化定位越来越明确。由于特殊的国情，我国一些机场的绩效考评存在很多的问题。诸如企业没有明确的战略，绩效管理缺乏战略指导；绩效管理指标复杂凌乱，缺少相关性和实施性；绩效管理等同于绩效考核，忽略绩效管理的其他环节。为此，本文基于平衡计分卡的基本理论，立足于把机场定位于企业的前提下，研究我国机场如何应用平衡计分卡这一新型的绩效管理理论和工具有效地连接企业发展战略，如何对经营业绩进行科学合理地评价，从而追求企业整体经济效益最佳。本文首先回顾了相关研究理论和文献，结合我国民航及Q机场的发展现状，进行了企业的SWOT分析，重建了Q机场的绩效评价体系，并提出了机场平衡计分卡支持系统设计方案。本文希望能对我国机场业实行属地化和企业化后亟待解决的绩效问题，提高管理水平和增强竞争能力提供一些合理的借鉴和参考。
[Abstract]:As a link between supply and demand in the civil aviation transport market, airports are one of the important components of civil aviation in China. According to the civil aviation system reform plan approved by the State Council, airports in various parts of our country have carried out localized management reforms. The realization of airport enterprise management and resource sharing is conducive to the formation and development of airport management system. For our airport industry, the reform of airport enterprise is a profound historical change. Since then, the orientation of our country's airport enterprises has become more and more clear. Because of the special national conditions, there are many problems in the performance appraisal of some airports in our country, such as the lack of clear strategy, the lack of strategic guidance of performance management, the complex and messy performance management index, the lack of relevance and implementation. Performance management is equivalent to performance appraisal and neglects other aspects of performance management. Therefore, based on the basic theory of balanced scorecard, this paper is based on the premise of positioning the airport in the enterprise. This paper studies how to apply the balanced Scorecard, a new performance management theory and tool, to the development strategy of enterprises, and how to evaluate the business performance scientifically and reasonably, so as to pursue the best overall economic benefits of the enterprises. This paper first reviews the relevant research theory and literature, combined with the development of civil aviation and Q airport, carries on the enterprise SWOT analysis, reconstructs the Q airport performance appraisal system. The paper also puts forward the design scheme of airport balanced scorecard support system. This paper hopes to provide some reasonable reference and reference for improving the management level and enhancing the competitiveness of the airport industry after the localization and enterprise-oriented performance problems are urgently needed to be solved.
【学位授予单位】：中国海洋大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F272.92;F562.6

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