DF航空公司航站组织管理模式研究

发布时间：2018-04-25 06:11

本文选题：航站 + 组织管理模式　；参考：《上海交通大学》2012年硕士论文

【摘要】：本文主要论述了对DF航空公司航站组织管理改进模式的思考。首先对当今国际、国内民航机场的现状进行了梳理,国内民航机场呈现出“机场规模差异大”、“代理人具有垄断性”、“代理理念参差不齐”以及“业务能力不强”等特点,根据此现状得出结论:航空公司要实现其战略意图,必须建立起一套统一的、集权的、专业的航站管理模式,提升航站运行保障能力,实现航站产品一致性的目标。对照这个目标,本文详细研究了DF航空公司航站管理的发展历史和现状,从“行政管理”、“业务管理”、“预算管理”以及“考核管理”这四个方面思考现存的问题并提出改进方案。笔者参考了国际、国内标杆航空公司航站管理的模型,分析利弊,从中探寻DF航空公司的航站组织管理改进模式。为实现组织机构改进“成本最低、效果较佳”的目标,本文进行了组织变革和流程再造方面的理论性研究,根据研究结果,从“航站组织管理机构设置”、“枢纽航站设置”、“非枢纽航站设置”、“长效和及时管理”、“KPI考核指标设计”等方面入手,笔者提出了新的改进方案。在完成了对DF航空公司航站组织管理模式改进方案的设计之后,本文对此次组织变革设计的实施结果进行了风险评估,找出组织变革过程中可能出现的问题,并制定预警应对措施。本文所有的观点都是笔者通过日常的工作积累,在借鉴外航先进经验的基础上,通过数据分析和理论研究不断提炼而出的。希望这些理论模型的研究能够在日后的工作中加以实践运用。
[Abstract]:This paper mainly discusses the improvement mode of DF airline terminal organization and management. First of all, the present situation of domestic civil aviation airport is combed. The domestic civil aviation airport has the characteristics of "airport scale difference", "agent has monopoly", "agent concept is not uniform" and "business ability is not strong", etc. According to the present situation, it is concluded that in order to realize its strategic intention, airlines must establish a unified, centralized and professional terminal management model, enhance the terminal operation support ability and achieve the goal of terminal product consistency. In view of this goal, this paper studies the history and present situation of DF airline terminal management in detail, from "administrative management", "business management", "Budget management" and "examination management" are four aspects to consider the existing problems and put forward improvement plans. The author refers to the international and domestic benchmarking airline terminal management model, analyzes the advantages and disadvantages, and explores the improved model of DF airline terminal organization and management. In order to achieve the goal of "lowest cost and better effect", this paper has carried out theoretical research on organizational change and process reengineering. According to the results of the research, from the point of view of "setting up the organization and management organization of the terminal" and "setting up the terminal terminal", Starting with "non-hub terminal setting", "long-term effective and timely management", "KPI assessment index design" and so on, the author puts forward a new improvement scheme. After completing the design of the improvement scheme of DF airline terminal organization management model, this paper carries on the risk assessment to the implementation result of the organizational change design, and finds out the possible problems in the process of the organization change. And to formulate early warning and response measures. All the viewpoints of this paper are extracted by the author through the accumulation of daily work, on the basis of drawing lessons from the advanced experience of foreign airlines, through data analysis and theoretical research. It is hoped that the research of these theoretical models can be applied in the future.
【学位授予单位】：上海交通大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F562.6;F272.9

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