道路客运企业单车绩效考核体系研究

发布时间：2018-06-12 23:49

本文选题：客运企业 + 单车绩效　；参考：《长安大学》2013年硕士论文

【摘要】：道路客运业作为我国重要的物质生产部门，吸纳了大量就业人群，为我国劳动力就业和国内生产总值提升做出了突出贡献，在国民经济中占据着重要的地位。随着能源价格的不断上涨，旅客服务质量诉求的不断提高，安全管理问题的日益凸显，我国道路客运企业的生存、发展受到极大的影响。当前我国道路客运业大体呈现出高能耗、低质量（服务质量）、低组织（组织管理水平）的“一高两低”态势。究其原因，在于我国众多客运企业尚未建立科学有效、适合客运企业自身的绩效考核体系，未能在成本控制、服务水准提高、科学组织上实现创新。因此，如何打破常规，建立适合道路客运业绩效考核的科学合理体系，是目前摆在我国道路客运业面前亟待解决的问题。本文在研究方法上注重理论联系实际，规范、实证分析相结合，综合运用关键指标法，通过“鱼骨图”分解出了影响我国客运企业绩效的关键因素，并以企业考察的实际案例为参照，提出了绩效考核的具体方法，为我国道路客运企业绩效考核提供了借鉴。前两章是对论文的研究背景、思路及研究内容的简单介绍，以及在相关专家学者研究基础上对绩效考核理论的概括与提炼，并借此提出了以驾驶人员及车辆服务人员为考核主体的单车绩效考核理论。第三章应用KPI提出了单车绩效考核的五大指标，，并分析了KPI构建过程当中应予注意的问题。第四章从上文构建的指标出发，提出了具体的考评方式，并对考评过程中绩效反馈与面谈做出了重点研究。第五章对某道路客运企业单车绩效考核进行了实证分析，并对其实施效果做出了展示，凸显了单车绩效考核体系的可行性。文章的落脚点在于以实际出发，结合道路客运企业性质、实际及其战略发展要求，构建适合我国道路客运企业的绩效考评体系，为客运企业实现持续发展提供战略引导，具有现实的参考性和应用性。
[Abstract]:As an important material production department in our country, road passenger transport industry has absorbed a large number of employed people, which has made outstanding contributions to the employment of our country's labor force and the promotion of GDP, and occupies an important position in the national economy. With the rising of energy price, the demand of passenger service quality and the problem of safety management, the survival and development of our country's road passenger transport enterprises are greatly affected. At present, the road passenger transport industry in our country presents the situation of "one high and two low" with high energy consumption, low quality (service quality) and low organization (organization and management level). The reason lies in the fact that many passenger transport enterprises in our country have not yet established a scientific and effective performance appraisal system suitable for passenger transport enterprises and failed to achieve innovation in cost control service level improvement and scientific organization. Therefore, how to break the convention and establish a scientific and reasonable system suitable for the performance evaluation of the road passenger transport industry is an urgent problem to be solved in front of our country's road passenger transport industry at present. In this paper, we focus on the combination of theory and practice, standardization, empirical analysis, comprehensive use of key index method, through "fish bone map" to decompose the key factors that affect the performance of passenger transport enterprises in China. Based on the actual case of enterprise investigation, the paper puts forward the concrete method of performance appraisal, which provides a reference for the performance appraisal of our country's road passenger transport enterprise. The first two chapters are a brief introduction to the research background, ideas and contents of the thesis, as well as the summarization and refinement of the performance appraisal theory based on the research of relevant experts and scholars. Based on this, the theory of bicycle performance appraisal is put forward, which takes driver and vehicle service personnel as the main body. The third chapter puts forward five indexes of bicycle performance appraisal by using KPI, and analyzes the problems that should be paid attention to in the process of constructing KPI. The fourth chapter puts forward the specific evaluation methods from the indicators constructed above, and focuses on the performance feedback and interview in the process of evaluation. The fifth chapter has carried on the empirical analysis to a certain road passenger transport enterprise bicycle performance appraisal, and has made the demonstration to its implementation effect, has highlighted the bicycle performance appraisal system feasibility. The conclusion of this paper is to set out a performance appraisal system suitable for our country's road passenger transport enterprises in order to provide strategic guidance for the realization of sustainable development of passenger transport enterprises, based on the reality, the nature of road passenger transport enterprises, the practical and strategic development requirements, and the requirements of the actual and strategic development of the road passenger transport enterprises. It has practical reference and application.
【学位授予单位】：长安大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F542.6

【引证文献】